Overview
TxDMV – Lemon Law Investigator – Enforcement Legal Team Jobs in Austin, TX at Texas Department of Motor Vehicles
Title: TxDMV – Lemon Law Investigator – Enforcement Legal Team
Company: Texas Department of Motor Vehicles
Location: Austin, TX
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058975
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
SUBMISSION OF APPLICATION:To apply for this position, complete an on-line application through theApplicant Career Sectionor throughWorkInTexas. Select and#8220;Apply Onlineand#8221; button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications.Effective January 23, 2026:You will be required to attach a resume to your application which will be used for screening purposes.
Please ensure your rand#233;sumand#233; is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills.
Your rand#233;sumand#233; must include the month and year for start and end dates for each listed employer.
Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.State Classification: Investigator VTelework may be available based on TxDMV operational needs.Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Investigates complaints and/or inquiries regarding business activities regulated by the Department. Work requires contact with consumers, industry executives, attorneys, governmental officials, and private entities. Work may require up to 10% travel. Employees at this level perform work independently with limited supervision and with considerable latitude for the use of initiative and independent judgment. Any unusual issues are referred to the supervisor.ESSENTIAL DUTIESReviews and evaluates consumer complaints to determine if the consumer is eligible for relief under applicable state law
Conducts investigations and/or inspections of consumerand#8217;s motor vehicle documents, observations, and findings
Evaluates complaints filed to determine applicability of regulatory statutes
Identifies, gathers, and examines complex records necessary to complete investigations
Prepares comprehensive investigative or inspection reports
Maintains investigation(s) files and reports
Conducts informal mediations between parties to settle disputes
Coordinates with regulated businesses and consumers regarding complaints
Answers inquiries and provides guidance to regulated businesses
Conducts research of state and federal statutes, regulations and other issues affecting area of jurisdiction
Maintains case files
May be required to make public presentations to outside agencies
May provide expert testimony in administrative hearings
Performs other job-related duties as assigned.KNOWLEDGE, SKILLS ABILITIESKnowledge of:Automotive technology and industry operations
Analyzing and organizing technical data
Auditing And Investigative Methods, Practices And ProceduresSkill In
Conducting mediations and/or resolving issues with parties
Public relations for maintaining effective working relationships with individuals and groupsAbility to:
Communicate effectively, both orally and in writing
Work under limited supervision
Evaluate, plan, organize, and conduct investigations
Interpret and apply state and federal laws and regulations
Conduct interviews and gather facts
Evaluate findings from an investigation
Prepare investigation reports
Work effectively with members of local, state, and federal agencies
Communicate effectively with both internal and external customers
Train others
Respect confidentiality
Understand business ethics, policies and procedures, and organizational standards
Protect sensitive and confidential information
Qualifications: MINIMUM REQUIREMENTSEducationGraduation from high school or equivalent
College education or technical training in law enforcement, investigations or a related field may be substituted for experience on a year-per-year basis.ExperienceSeven years progressively responsible experience in investigative work or in the automotive industry in a technical or service field.
Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.BENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employeesand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsand#252; Tuition Assistance ProgramQUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;s Public Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.Job offers and continuation of employment is contingent upon:Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driverand#8217;s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:Veteran must provide form DD 214
Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditorand#8217;s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditorand#8217;s Office Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.
