Overview
Technical Program Manger Jobs in Bangalore Urban, Karnataka, India at HRC Global Services
Title: Technical Program Manger
Company: HRC Global Services
Location: Bangalore Urban, Karnataka, India
What You’ll Do
Manage relationships amongst key partners by building confidence and trust with clear communications on all management levels and assured expectation management
Utilize roadmaps, project plans, and schedules to oversee all activities within delivery
Provide timely, consistent, and accurate reporting of the status of initiatives to stakeholders. Develop and deliver necessary presentations including supporting documentation to all levels throughout the organization
Collaborate effectively with sales and externally with client stakeholders to provide seamless engagement support to the business
Serve as a critical point of contact for the customer and act as an escalation point for any consultant issues/engagement issues
Send regular cadence of project updates through engagement reports and measure client satisfaction through CSAT scores
Internalize client-centric requirements, while meeting with account executives to understand exact needs, and take the lead in getting the strategic resourcing completed
Own and manage resource requests across clients by validating requirements, searching for internal candidates, and presenting candidates for consideration in parallel with the talent acquisition team
Create burn reports and provide financial data to clients
Understand, and internalize client-centric requirements, meet with practice heads, and account execs to understand exact needs, and take the lead in getting the right teams in the right seats.
Optimize utilization and resource planning across the organization by making staffing decisions in support of the deployment strategy for the business or practice area, including new teams and those on the bench.
Understand margins and utilization across the company and be in the position to ensure that all teams are focused and filling the needs with these two metrics.
Advise recruiting, account managers, sales and executive leadership on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Develop and maintain relationships with key practice, client and industry leaders, and leverage these relationships to maximize deployment opportunities for engineers
Actively maintain one-on-one relationships with engineers and consultants in order to develop a detailed understanding of their goals and preferences, as well as to provide deployment-related consulting and coaching
Maintain an understanding of key resource management metrics and how these metrics impact practice financial performance
Maintain a high level of proficiency in all resource management tools and technology resources
Requirements & Responsibilities
BA or BS undergraduate degree. Master Degree is nice to have.
PMP or Scrum/Agile certified.
Minimum of 7 years of experience in Resource Management, Program/Project Management, or Consulting Operations for a Professional Services Organization
Experience in Software – Application Development or IT Services Delivery
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence others
Strong analytical and problem-solving skills
Strong communication skills (written and verbal)
Enterprise program delivery experience (Fortune 500 level)
Ability to manage and resolve complex and sensitive situations
Ability to multitask and prioritize tasks appropriately
Ability to work both independently and collaboratively with large teams
Strong proficiency with Salesforce.com as a CRM and Resource Management tool.
#Program management #project management # Resource management
