Overview
Remote Intake Specialist Jobs in Remote at Jan Dils, Attorneys at Law
Prestigious trial firm looking for an Intake Specialist to speak directly with potential clients and determine their needs, history, current state and obtain all information with regards to the incident they are calling about.
Responsibilities:
Fully screen intake calls;
Persistently monitor and follow up on all potential new client inquiries (email, internet, phone and referrals);
Immediately contact every potential client and establish relationship with client;
Process, send and follow up on retainers and agreements;
Conduct potential new client interviews with genuine empathy and compassion;
Take accurate notes and update case management software with all client’s information, notes and documents;
Assist attorneys with administrative tasks related to opening new cases and maintaining databases;
Serve as back-up for Front Desk clerk answering phones, greeting guests etc.;
Adhoc administration duties such as writing letters, emails, faxing, copying etc.
Requirements:
Preferred 1-2 years of Intake experience in a law firm setting;
Skilled with computers and case management software as well as organized, excellent communication and able to work in a fast-paced environment;
Proficient in Microsoft Office programs (including Outlook, Word, Excel);
Demonstrate good ethics, judgment and maintain the confidentiality of files;
Detail oriented, team player, positive, energetic, kind and well spoken;
Resourceful and motivated when issues arise;
Customer service attitude;
Motivated to respond to and retain intake calls at any time throughout the day.
Job Type: Full-time
Pay: $17.00 – $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Show more
Title: Remote Intake Specialist
Company: Jan Dils, Attorneys at Law
Location: Remote
