Overview
Paralegal Jobs in Lake Elmo, MN at Galowitz Olson, PLLC
Prestige Legal Solutions, P.C. is a lemon law firm based in Los Angeles, CA. Our law office represents California, Washington, and Michigan clients who have been sold a defective vehicle that qualifies as a lemon.
We are seeking one Sr. Intake Specialist (Case Supervisor) with previous Intake experience, preferably in Lemon Law. This is a full-time, non-exempt position, with the responsibility of supervising, training, motivating, and developing team members. The Sr. Intake Specialist must be self-motivated and eager to learn company knowledge. The ideal candidate must have the ability to manage and navigate a high volume of client communication with attention to detail.
Responsibilities include, but are not limited to, the following:
Receives primary Incoming calls from client
Performs full Intake for qualified Leads
Sends retainer agreements to clients that meet initial evaluation
Complete Intakes, transfer pre-qualification’s of potential clients
Complete Intakes for inquiries other than inbound calls
Follow-Up with clients
Notify clients of cases determined “dropped”
Follow-Up on unresponsive clients
Setup client files in CRM
Conduct calls to client for documentation and input into the system
Confirm all documents necessary prior to sending to legal department
Complete activities, update/confirm details in CRM system (HubSpot)
Facilitate internal signature(s) for retainer agreement
Work efficiently and collaboratively with assigned Case Manager
Encourage a collaborative problem-solving environment
Reinforce procedures and policies
Identify and address opportunities for improvement
Run reports and provide written overviews as needed
Required Skills & Qualifications:
Minimum 1 year experience – 2 years preferred – of lemon law intake experience or related field.
Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
Team-oriented with the ability to work well with others in a collaborative, professional work environment.
Bilingual (Spanish), is required.
Benefits:
2-4 weeks week off (Sonority PTO)
Generous Bonus Structure
15 Paid Holidays
401K Match
Hybrid Schedule
Health, Dental and Vision Benefits
Gympass/ Wellhub
Breakfast, birthday celebrations, holiday events, and more.
Prestige Legal Solutions, P.C. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. Prestige Legal Solutions, P.C. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: No more than 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Gym membership
Health insurance
Paid time off
Referral program
Vision insurance
Wellness program
Work from home
Schedule:
8 hour shift
Monday to Friday
Experience:
Intake Specialist: 3 years (Required)
Lemon Law: 1 year (Preferred)
Language:
Spanish (Required)
Ability to Commute:
Los Angeles, CA 90048 (Required)
Work Location: Hybrid remote in Los Angeles, CA 90048
Title: Paralegal
Company: Galowitz Olson, PLLC
Location: Lake Elmo, MN
