Overview
Legal Operations & Client Service Coordinator Jobs in Florida at Kyle & Kyle Law
Job Overview
Kyle & Kyle Law is seeking a highly organized, detail-oriented, and dependable Legal Operations & Client Services Coordinator to join our growing law firm.
This role combines client communication, case management, scheduling, document management, billing-related tasks, and administrative support. The ideal candidate is comfortable making phone calls, follows processes carefully, catches details others miss, and takes ownership of tasks from start to finish.
Attention to detail, follow-through, and the ability to work independently are essential.
Responsibilities
Call Log Resolution & Case Management
- Review incoming call logs, identify the correct client and case, and determine necessary follow-up.
- Connect calls and communications to the appropriate case in the firm’s case management software.
- Create, assign, schedule, and update tasks for attorneys, paralegals, billing team members, and other staff.
- Monitor tasks and follow-up items to ensure they are completed timely.
- Maintain accurate and organized case records and time entries when appropriate.
Consultation Scheduling & Client Communication
- Schedule and reschedule consultations with potential clients by telephone.
- Make calls to potential clients regarding scheduling, rescheduling, and follow-up.
- Send text messages through the firm’s case management software.
- Maintain accurate communication records.
- Communicate professionally and courteously with clients and potential clients.
Engagement Letters & Document Management
- Send engagement letters promptly following consultations when appropriate.
- Prepare the correct engagement letter using the appropriate template for foreclosure defense, foreclosure surplus funds, probate, and other firm practice areas.
- Carefully verify templates, party names, client information, and other required details before sending.
- Ensure fully executed engagement letters and related documents are promptly saved in the appropriate SharePoint location.
Billing, Payments & Case Status Management
- Create and update past-due billing tasks in the case management software.
- Review payment history and collection notes for assigned clients.
- Monitor client payment status and turn the appropriate case workflow on or off based on payment status.
- Ensure clients who are not maintaining payments are properly routed for the appropriate withdrawal process while current clients remain active.
- Monitor past-due accounts and ensure appropriate follow-up tasks are created and assigned.
- Maintain an accurate past-due report and identify billing issues requiring additional attention.
Administrative & Operational Support
- Follow established firm processes and procedures consistently.
- Maintain accurate information across firm systems.
- Coordinate with attorneys, paralegals, and the client care team.
- Handle confidential client and legal information professionally.
- Take ownership of assigned tasks and follow them through to completion.
Qualifications
- Prior law firm, legal administrative, case management, billing, collections, or related experience.
- Exceptional attention to detail and accuracy
- Comfortable making telephone calls regularly
- Professional and confident communication skills
- Highly organized and able to manage multiple priorities
- Strong ability to follow established processes and procedures
- Naturally double-checks work and catches errors
- Able to recognize missing, incomplete, or incorrect information
- Able to work independently without constant supervision
- Dependable and responsive during scheduled working hours
- Strong written and verbal communication skills
- Comfortable learning and using technology and multiple software systems
- Able to perform repetitive administrative tasks while maintaining accuracy
We are willing to train the right person on our specific systems and processes. However, exceptional organization, attention to detail, professionalism, follow-through, and comfort with telephone communication are essential.
Work Schedule
Monday–Friday, 10:00 AM–6:00 PM Eastern Time
This is a 100% remote, work-from-home position. The successful candidate must have reliable high-speed internet, a professional workspace, and the ability to remain available and responsive throughout scheduled working hours.
Compensation
$19–$23 per hour, depending on experience and qualifications.
About Kyle & Kyle Law
Kyle & Kyle Law is a growing law firm focused on providing professional, responsive, and personalized legal services.
Our team relies on organization, technology, communication, and clearly defined processes. This position plays an important role in keeping cases organized, ensuring tasks are completed correctly, and supporting our attorneys, paralegals, billing team, and clients.
If you are highly organized, detail-oriented, comfortable on the phone, proactive, and take pride in getting things right, we would love to hear from you.
Pay: $19.00 – $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: Remote
Title: Legal Operations & Client Service Coordinator
Company: Kyle & Kyle Law
Location: Florida
Category:
