Overview
Learning & Development Manager | AYANA Midplaza, Jakarta Jobs in Jakarta, Jakarta, Indonesia at AYANA Hospitality
Title: Learning & Development Manager | AYANA Midplaza, Jakarta
Company: AYANA Hospitality
Location: Jakarta, Jakarta, Indonesia
- Training
- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Guidance Team for review
- Ensure effective training programs are in place for the following:
- New Employee Orientation
- 30s day orientation
- Re-certification
- Train the Trainer
- Customer Service Training
- Technical job specific training (through certification of departmental standards and procedures) Supervisory Skills Training
- Fire, Life and Safety Training
- Selling Skills
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- Ensure the monthly training reports are produce timely to Guidance Team & Dept Head
- Ensure all hotel training records well maintained
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Design, produce and implement training program which meet specific departmental needs in conjunction with Guidance Team and Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training session and give feedback for their performance
- Familiarize yourself with the Ayana HR and Training Standards, localizing where necessary
- Explores and monitor trends in the field of training and development and make a recommendation for hotel
- Work with Guidance Team and Department Head on the Personal Improvement Plan
- Assist Director of Human Resources in the preparation and management of the training Department's budget
- Liaise with other Training Managers to share experiences and resources
- Regularly communicates with staff and maintains good relation
- Talent Development
- Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Delivers briefings of all internal training and development program for Guidance Team and Dept Heads
- Work with DOHR and Guidance Team on identifying high potentials and developing succession plan
- Work with DOHR on the implementation of Performance Review and Personal Development Plan
- Obtain a network of specialist training professionals who can assist with the conduct of training program for advanced or specialist training
- Liaises with Ayana Hospitality Management (AHM) on create, develop and implementation of training and development program, material and initiatives
- Liaise with educational institutions conducting hospitality and training courses
- Contributes towards hotel, Ayana Hospitality Management (AHM) and MidPlaza group activities as directed by Director of Human Resources / General Manager
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Requirements
- Bachelor's degree in Law, Psychology, Management or Human Resources
- Indonesian: excellent command of spoken and written is necessary English: good command of spoken and written is necessary
- 3 years of relevant experience or similar manager role, or an equivalent combination of education and work-related experience
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
- Knowledge of Local Labour and Employment Regulations
- Proficient in the use of Microsoft Office
- Problem solving, analytical, reasoning, motivating, organizational and training abilities. Good writing skills
