Overview
Legal Intake Specialist Jobs in Barranquilla, Atlántico, Colombia at Bush and Bush Law Group
Title: Legal Intake Specialist
Company: Bush and Bush Law Group
Location: Barranquilla, Atlántico, Colombia
Join Our Team as a Bilingual Legal Intake Specialist at Bush & Bush Law Group!
Bush & Bush Law Group is a leading personal injury law firm dedicated to fighting for the rights of our clients. We are seeking a dedicated and compassionate BilingualLegal Intake Specialist [Spanish] to be the first point of contact for potential clients. This role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed.
The ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others.
Requirements
Key Responsibilities:
Inbound Call Management:
Professionally handle incoming calls from clients involved in auto accidents
Gather essential information regarding the accident and potential legal representation needs
Demonstrate empathy and understanding while maintaining a high level of professionalism
Client Interaction:
Communicate effectively with clients to explain legal processes and procedures
Provide information about the firm’s services and answer client queries
Collect and document relevant details to assist attorneys in evaluating cases
Multi-Tasking:
Manage multiple tasks simultaneously in a fast-paced environment
Efficiently navigate and update electronic systems while engaging with clients on the phone
Prioritize and address urgent client needs promptly
Document Management:
Maintain accurate and confidential client records in compliance with legal standards
Organize and update client information, ensuring accessibility for legal professionals
Utilize Excel sheets and other tools to manage and track client data
Administrative Support:
Provide administrative assistance to legal professionals as needed
Collaborate with the legal team to ensure smooth case progression
Assist in the preparation and organization of legal documents
Qualifications:
Bilingual: Fluency in both English and Spanish is mandatory.
Education: High school diploma or equivalent required; some college coursework preferred
Experience: Previous experience in a legal environment or customer service/intake role is preferred
Communication Skills: Excellent verbal and written communication skills with a strong customer service focus
Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple tasks efficiently
Technical Proficiency: Proficient in Microsoft Office Suite and familiarity with case management software is a plus
Empathy and Understanding: A genuine desire to assist clients in their times of need and a compassionate demeanor
Benefits
Positive Culture: Be part of a supportive and innovative team
Impactful Role: Play a critical role in shaping the future of a growing firm
Professional Growth: Opportunities for career advancement and ongoing professional development
Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life
