Overview
Legal Case Manager Jobs in Southfield, MI at Christensen Law
LEGAL CASE MANAGER
Plaintiff-Side Personal Injury Experience Required
IMPORTANT: Applications submitted through Indeed will not be reviewed. To be considered, please follow the email application instructions at the end of this posting.
THE OPPORTUNITY
Christensen Law is seeking a compassionate, organized, and accountable Legal Case Manager to support a busy, high-volume presuit personal injury team.
This is a hands-on, client-facing position for someone with one to three years of experience working in a plaintiff-side personal injury law firm. You will be responsible for onboarding clients, maintaining consistent client communication, tracking medical treatment, obtaining records and documentation, addressing liens, and moving cases toward presuit demand preparation.
Our clients are often injured, overwhelmed, and unfamiliar with the legal process. The right person will combine genuine compassion with urgency, accuracy, follow-through, and a strong sense of ownership.
This is a performance-driven role with clear, measurable expectations.
KEY PERFORMANCE EXPECTATIONS
The Legal Case Manager is expected to:
- Contact every newly assigned client within 24 hours of case assignment
- Schedule the client’s initial attorney meeting within 24 hours of case assignment
- Personally speak with every assigned client by phone at least once every 30 days
- Document all client communications, case activity, deadlines, and follow-up accurately in Filevine
- Complete assigned presuit tasks accurately and within established deadlines
- Learn and consistently use the firm’s approved AI and case-management tools to assist with case development and presuit demand preparation
- Meet all additional measurable KPIs established for the position
Texts, emails, and unsuccessful call attempts do not replace the required monthly live client conversation.
ABOUT CHRISTENSEN LAW
Christensen Law is a growing, team-oriented Michigan personal injury firm. Our mission is to listen to our clients, protect them, care for them, and win for them. We live those values in the way we serve our clients and support one another.
We are large enough to handle significant and complex cases while remaining a collaborative firm where individual contributions matter. Our attorneys and legal professionals have earned an outstanding reputation representing people injured in automobile, truck, motorcycle, and traumatic brain injury cases throughout Michigan.
ABOUT YOU
You are:
- Kind, patient, and compassionate
- Experienced in plaintiff-side personal injury
- Comfortable speaking with clients frequently by phone
- Highly organized and attentive to detail
- Accountable and results-driven
- Proactive and able to work independently
- Comfortable managing multiple cases and competing priorities
- Able to follow established processes and meet measurable expectations
- Collaborative, professional, and receptive to feedback
- Comfortable learning and using new technology
- Ethical, discreet, and trustworthy
DUTIES AND RESPONSIBILITIES
- Process new-client onboarding and establish complete and accurate electronic case files
- Communicate regularly with clients by phone, text, email, Zoom, and in-person meetings
- Follow up with clients to obtain case information, documents, and evidence
- Track client medical treatment and update the legal team on case progress
- Request, track, and organize medical records and billing statements
- Draft and send FOIA requests to law enforcement agencies and other relevant entities
- Communicate with medical providers, insurance carriers, and adjusters
- Prepare and send notices of lien to health insurers
- Monitor lien responses, subrogation claims, and outstanding follow-up
- Maintain accurate case notes, deadlines, tasks, and documents in Filevine
- Identify missing case information and proactively follow through until it is received
- Assist with case development and preparation for presuit demands and litigation
- Prepare accurate, professional, and error-free correspondence and documents
- Use Filevine, VineSign, Eve, and other approved firm technology consistently
- Recognize and promptly escalate critical deadlines, conflicts, and case concerns
- Maintain confidentiality in every interaction
- Perform other relevant duties as assigned
REQUIRED QUALIFICATIONS
- One to three years of experience working in a plaintiff-side personal injury law firm
- Experience communicating directly with personal injury clients
- Working knowledge of the presuit personal injury process
- Experience managing or supporting a high-volume caseload
- Excellent interpersonal, written, and verbal communication skills
- Excellent organizational and time-management skills
- Ability to meet deadlines and manage recurring follow-up requirements
- Strong attention to detail and commitment to accurate documentation
- Proficiency with Microsoft Office
- Ability and willingness to learn Filevine, VineSign, Eve, and other AI-enabled legal technology
PREFERRED QUALIFICATIONS
- Prior personal injury case-management experience
- Experience requesting and tracking medical records and bills
- Experience monitoring medical treatment, liens, and subrogation matters
- Experience with Filevine or comparable legal case-management software
- Associate or bachelor’s degree
LOCATION AND SCHEDULE
- Southfield, Michigan
- Full-time, Monday through Friday
- This position begins fully in office
- After the first 90 days, one or two work-from-home days per week may be considered based on consistently meeting KPIs, demonstrated performance, and team approval
- A hybrid schedule is not guaranteed
HOW TO APPLY
To be considered, email [email protected] with the following subject line:
Legal Case Manager Application – [Your Full Name]
Your email must include:
- Your current resume
- A brief introduction explaining why you are interested in joining Christensen Law
- A short description of your plaintiff-side personal injury experience, including your role and the types of cases or caseload you supported
- The words “Clients First” as the first line of your email
Applications submitted through Indeed will not be reviewed.
Applicants who do not provide the requested information or follow these application instructions will not be considered.
This posting is intended for direct applicants only. No recruiters, staffing agencies, unsolicited candidate submissions, or phone calls, please.
EQUAL OPPORTUNITY
Christensen Law is proud to be an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, familial status, disability, or any other classification protected by applicable federal, state, or local law.
Job Type: Full-time
Pay: $50,000.00 – $60,000.00 per year
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Flexible schedule
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Ability to Commute:
- Southfield, MI 48033 (Required)
Work Location: In person
Title: Legal Case Manager
Company: Christensen Law
Location: Southfield, MI
Category:
