Overview
Law Clerk to Associate Attorney – Albany, NY Jobs in Albany, NY at Cordell & Cordell
Position Summary:
As a Depositions Client Success Specialist, you will play a crucial role in delivering exceptional support to legal professionals. Your primary responsibilities will include communicating with clients via phone, email, and chat to assist them with inquiries. By providing proactive and personalized assistance, you will contribute to our goal of delivering an Effortless Experience to our clients.
Job Qualifications:
High School diploma or equivalent is required. Additional education or certification in customer service, business administration, or a related field is a plus
Previous experience in either the legal industry, a call center, or customer service is required
Excellent verbal and written communication skills are essential.
Proficiency with basic computer skills and the ability to quickly learn and navigate various software platforms and systems is required. Experience with customer relationship management (CRM) software is a plus.
Strong organizational skills with the ability to prioritize tasks and manage time effectively are necessary to handle multiple client inquiries and requests simultaneously.
A passion for customer service excellence and a genuine desire to help others is essential. Candidates should be dedicated to ensuring the success and satisfaction of our clients.
Job Duties:
Communicate with legal professionals via phone, and email to address inquiries on their Deposition orders and provide assistance.
Utilize your tech-savvy skills to navigate various software platforms and systems efficiently, ensuring a seamless experience for clients.
Organize and prioritize tasks to effectively manage client requests and inquiries, demonstrating excellent time management and multitasking abilities.
Demonstrate a passion for customer service excellence, actively seeking opportunities to exceed client expectations and enhance satisfaction.
Think critically to analyze client needs and identify appropriate solutions, ensuring a high level of accuracy and attention to detail.
Contribute to a positive team environment by collaborating with colleagues and sharing knowledge and best practices.
Schedule/Location:
Hours: Monday-Friday 9:00am-5:30pm
Remote – CA, AZ, CO, CT, FL, IL, MI, NV, NY, PA, TX, UT, WA, WV
Benefits Offered:
Medical, Dental, and Vision coverage
Paid Time Off (PTO)
Internet Stipend for remote workers
And much more!
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions – Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.
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Title: Law Clerk to Associate Attorney – Albany, NY
Company: Cordell & Cordell
Location: Albany, NY
