Overview
Dispute Resolution Assistant Manager Jobs in Jakarta, Indonesia at Krom
Title: Dispute Resolution Assistant Manager
Company: Krom
Location: Jakarta, Indonesia
About the Role:
- Lead the end-to-end resolution of customer disputes, complaints, and service escalations across digital banking products and services.
- Conducting investigations into disputes between parties and analyzing evidence to determine the root cause of the dispute.
- Partner closely with Third Parties (Visa, BI-Fast, Rintis, Bersama & etc), Customer Care Center and Risk Team to resolve the disputes in a quality and timely manner.
- Ensure all disputes are resolved within internal SLAs and regulatory timelines.
- Facilitating communication and negotiation between parties in order to reach a mutually agreeable resolution to the dispute.
- Providing guidance and advice to clients on how to avoid disputes in the future.
- Review and approve high-risk or complex dispute cases.
- Responsibilities also include handling chargebacks, arbitration & compliance for e-channel and billers transaction.
About You:
- Candidate must possess minimum bachelor's degree in Finance, Management, or equivalent.
- Must have experience with Visa Resolution Online (VROL).
- Minimum of 3-4 years of experience in dispute resolution or a related field.
- Strong communication and negotiation skills.
- Excellent analytical and problem-solving skills.
- Knowledge of legal principles and procedures.
- Ability to lead a team.
- Attention to detail and accuracy.
- Ability to handle confidential information with discretion and professionalism.
- Able to work in fast pace and dynamic environment.
