Overview
Case Officer; x2 Jobs in Pretoria, South Africa at Office of the Pension Funds Adjudicator
Position: Case Officer (x2 Posts)
The OPFA is seeking to appoint candidates who is results-driven, passionate about service delivery, thrives under pressure, respects deadlines, and is a team player with high levels of professionalism.
Minimum Requirements and Key
Competencies:
- Computer Literacy (MS Word, Excel, MS Outlook).
- Communication skills.
- Listening skills (verbal and written).
- Self-motivated.
- Planning and organising.
- Resilience.
- Ability to analyse, interpret, solve problems, and making of legal arguments to reach a conclusion.
- Good writing skills with the ability to express complex concepts.
- Ability to make investigative decisions in the resolution of complaints.
Responsibilities:
- Assess jurisdiction of OPFA to investigate a complaint.
- Conduct proper investigation of complaints in accordance with legal principles and prepare file for adjudication.
- Ensure that the parties to a complaint are properly identified and cited in correspondence.
- Send out properly drafted correspondence.
- Request relevant information from the identified parties to a complaint for purposes of investigation.
- Assess submissions from the parties to a complaint and recommend further action to the Team Leader.
- Implements instructions received from the Team Leader.
- Bring extraordinary requests from parties to the attention of the Team Leader for guidance as soon as is received.
- Engage with parties to a complaint in relation to the administrative aspects of the file/investigation.
- Draft settlement and out of jurisdiction letters for approval by the Team Leader.
- Follow up on undertakings to respond.
- Maintain a proper record of all complaints allocated including a record of all correspondence relating to a complaint, proof of service, telephone calls, emails, etc.
- Ensure all information is captured and processed on the OPFA case management system.
- Submit weekly and monthly statistics to the Team Leader.
Title: Case Officer; x2
Company: Office of the Pension Funds Adjudicator
Location: Pretoria, South Africa
Category:
