Overview
Associate Program Compliance Manager Jobs in Columbus, OH at Impact.com
Position Description
Job Description
The Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration, titling, and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy, attention to detail, and professionalism, as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money, balance daily financial records, and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction, along with decision-making regarding registration, titling and licensing services in addition, but not limited to the following:
Job Duties and Responsibilities:
Customer Service at the Window:
Serve customers by assisting with the vehicle registration, titling, and licensing services.
Provide clear and accurate information to customers about vehicle registration requirements
Money Handling and Cash Reconciliation:
Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc.
Ensure that the cash drawer is balanced at the end of each shift
Data Entry into State’s System:
Accurately input customer information and transaction details into the state’s registration and licensing system
Document Verification and Fraud Prevention:
Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership.
Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud, such as forged signatures or altered titles.
Training and Certification:
During the initial phase in this position, complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling and licensing before beginning duties at the service window.
Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.
Harris County is an Equal Opportunity Employer
https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx
If you need special services or accommodations, please call (713) 274-5445 or email [email protected]
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience:
High school diploma or GED equivalent from an accredited institution within the U.S.
Must have current auto experience within the Tax Office
Minimum of (6) months customer service experience to include cash handling from retail, banking, or a similarly situated operations environment
Minimum typing speed of 30 wpm
Knowledge, Skills & Abilities:
General knowledge of vehicle registration
Willingness to learn and acquire in-depth knowledge of the state’s RTS system over 8-weeks of training
Basic knowledge of Fraud Prevention and Documentation Authentication
Basic knowledge of handling cash, balancing registers, and basic financial reporting
Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
Attention to detail: high degree of accuracy in handling transactions, verifying documents, and maintaining records.
Communication Skills: ability to explain complex registration requirements to customers in simple terms.
Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
Time Management: ability to prioritize tasks, balance customer needs with transaction needs with transaction processing, and meet deadlines.
Mathematical skills
Basic awareness to recognize fraud and take the appropriate action
10-key Entry Skills
Computer Proficiency
Must be able to adhere to office confidentiality requirements regarding customer and department information
May provide branch support at other branch offices, as necessary
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. “See Resume” will not be accepted for qualifications.
Preferences
Experience:
Minimum of (6) months of auto experience within the Tax Office AND successful completion of formal auto training
General Information
Working Conditions, Mental and Physical Demands:
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g.., filing, delivering, sorting)
May require attendance at outside training seminars and/or conferences.
Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
A frequent volume of work and deadlines impose strain on a routine basis
Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
Working Hours:
Monday-Friday 7:30 am
– 4:30 pm; subject to overtime and weekend
Work Location:
Mickey Leland 7300 N. Shepherd Dr. Houston 77021
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
HARRIS COUNTY EMPLOYEE BENEFITS
Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Paid Time Off (PTO)
Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave
Sick Leave
Retirement Savings Benefit
457 Deferred Compensation Plan
The following benefits are available to Harris County employees in full-time and select part-time positions:
Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Participation may vary by department.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County’s behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
www.benefitsathctx.com
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Title: Associate Program Compliance Manager
Company: Impact.com
Location: Columbus, OH
