Overview
Analyst 2 – Records Management (contract) Jobs in Raritan, NJ at JnJ
Location: Remote (USA)
Job Schedule: Full Time, M-F 8:00AM-4:30PM (PST – West Coast Hours)
Join Our Mission to Support Families When They Need It Most
Family First At Home, a licensed home care agency, is redefining the care experience by delivering exceptional and compassionate care to individuals across Washington State every day. We provide caregiving, care management, counseling, and advocacy services to older adults and those in need, so that they can maintain their independence, dignity, and quality of life while staying in the comfort of their own homes.
As part of the Family First network, we contribute to a larger mission: solving the impossible in healthcare every day. We’re looking for purpose-driven professionals who share our passion for making a difference in their local communities. If you’re ready to be part of a fast-growing team with a clear vision and meaningful goals, Family First At Home is the place for you.
About the Role
As a Client Intake Specialist, you’ll serve as the first point of contact for prospective clients, playing a key role in educating families, qualifying leads, and guiding them through the intake and onboarding process. You’ll collaborate closely with our referral sources ensuring their clients’ needs are met quickly & efficiently, maintaining meaningful business relationships.
The ideal candidate for this role will be empathetic, persuasive, and detail-oriented, with a strong ability to build trust, communicate clearly, and move prospective clients through a thoughtful and supportive decision-making process.
Job Duties
Serve as the first point of contact for inbound calls, web inquiries, and referrals; engaging professionally with a welcoming demeanor
Educate prospective clients / families and referral sources on available services and programs;
Qualify leads and manage the pipeline; conducting timely follow-up calls and email to support conversion
Meet assigned conversion metrics; ensuring a steady flow of new clients
Maintain relationships with & engage referral sources through inside sales tactics; supporting outreach through email campaigns and phone outreach
Accurately track and report activity metrics, conversion rates, and sales performance
Maintain up-to-date client records in CRM and care systems (Alayacare, Athena)
Provide administrative support, including backup coverage for the Front Desk/Executive Assistant
Qualifications
2+ years of experience in managing intake or related role within healthcare field required
Bachelor’s degree in Business, Healthcare Admin, Nursing, Marketing, Communications, or related field preferred
Proficiency with Microsoft Office Suite (Word, Excel) and CRM tools
Excellent verbal and written communication skills
Compensation & Benefits:
Family First is committed to providing competitive, equitable pay to all employees and is proud to offer the following benefits to employees.
Competitive compensation: $23.00 – $27.00 per hour + bonus opportunity up to $2,000 annually
Health, dental & vision insurance
401(k) with company match
Paid time off + 10 paid holidays per year
Professional development support
Same day pay available through TapCheck
Supportive workplace culture, with mission-driven team
Apply Today
If you’re ready to support families through life’s most challenging moments and thrive in a purpose-driven environment, apply now to join the Family First At Home team.
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Title: Analyst 2 – Records Management (contract)
Company: JnJ
Location: Raritan, NJ
