Overview
Administrative & Collections Support Jobs in Beaverton, OR at Fire Extinguisher Service Center
Collection & Administrative Assistant
About Us
Fire Extinguisher Service Center, a division of Northwest Fire Inc, is a leading provider of services and equipment for the fire protection and life-safety in the Pacific Northwest. We are a growth-oriented family-owned and operated business serving Oregon, Southwest Washington and Coastal communities for over 60 years. We serve the commercial and residential customers, functioning as a single-point-of-contact for their fire/life-safety systems and protection needs, including equipment and services to protect their personnel, premises, and maintain compliance with property insurance providers as well as local, state, federal codes and regulations.
Responsibilities
We are seeking an office professional to join our growing team as a Collection & Administrative Assistant. The ideal candidate will be a self-driven ‘go-getter’, highly organized, able to engage with the customers to conduct payment reminder calls, dispute resolution, and support the growing administrative need of a growth-oriented Specialty Contractor. The ideal candidate will play a key role in supporting collection initiatives, dispute resolution and administrative needs of the organization. In addition to collection initiative, the ideal candidate will wear many ‘hats’ supporting various aspects of the back-office operations.
General Duties
- Responsible for collection initiatives and outreach to bring past due accounts current,
- Maintain clear and professional communication with customers throughout various channels of communication,
- Assist customers by providing invoices, account statements, payment resolution issues and other information as needed,
- Conduct invoice dispute resolution, assist with negotiating and establishing payment plans as needed,
- Respond to customer inquiries regarding billing issues, payment discrepancies and/or other related matters,
- Support outside collection agencies/attorneys with collection matters as needed,
- Maintain accurate and up-to-date collection records of client interactions, payment agreements, and collection activities,
- Generate regular reports on collection activities, provide and communicate suggestions to management,
- Support compliance reporting across various jurisdictions as needed/instructed,
- Assist with office/accounting support, scheduling, coordinating office events, and team meetings as needed,
- Assist with special projects as assigned,
- Work collaboratively with other team members, assist with service needs to walk-in customer,
- Other general duties and responsibilities as may be assigned.
Compensation package including:
- Competitive compensation, depending on experience inclusive of monthly incentives for your contributions to the success of the company,
- This position is non-exempt hourly, eligible for over-time,
- Medical, Dental, Vision Insurance
- 401(k) plan with a great company match
- Paid Time Off and paid holidays
- Flexible and employee friendly policies
- Sponsorship & reimbursement for continuing education, licensing, and certifications
Ideal Candidates Requirements
- Strong customer service
- Ability to read, write, and speak English; required. Second language, a great plus
- Ability to speak clearly on the telephone and maintain pleasant presence/tone of voice while interacting with visitors, staff, vendor; required.
- Proficient knowledge of Microsoft Suite of Products; required
- Proficient knowledge of QuickBooks, a great plus
- Strong understanding and ability to use CRM application, messaging, and various software applications; required
- Attention to details, ability to maintain timely and precise documentation, a must
- Project management; a great plus
- Comply with safety requirements and promote safe working practices; required
- Ability to work independently with little supervision; required
- Carry and move equipment weighing up to 30 pounds
- Clean driving record and current driving license; preferred
Job Type: Full-time
Pay: $22.50 – $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Title: Administrative & Collections Support
Company: Fire Extinguisher Service Center
Location: Beaverton, OR
Category:
