Overview
Team Lead- Foreclosure & Default Operations Jobs in Plantation, FL at Diaz Anselmo & Assoc. PA
We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. In this role, you will serve as a key resource for team members by providing guidance, training, and day-to-day support while ensuring strict compliance with client, investor, and regulatory requirements. If you have a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoy coaching others, solving problems, and maintaining high standards in a fast-paced environment, we would love to hear from you.
Key Responsibilities
- Workflow & Operations Management: Manage and prioritize daily team workflow, ensuring tasks are completed accurately, on schedule, and in alignment with strict deadlines.
- Quality Assurance & Compliance: Conduct quality reviews and spot checks to maintain accuracy, adhere to client scorecards, and meet internal expectations.
- Team Coaching & Support: Serve as the first point of contact for team questions, escalations, and coaching, actively supporting professional development and performance improvement.
- Training & Onboarding: Assist with onboarding, ongoing training, and the seamless implementation of new departmental procedures or process updates.
- Reporting & Audits: Support internal audits, client requests, reporting initiatives, scorecard rebuttals, and departmental projects.
- Process Improvement: Identify opportunities for workflow enhancements, share recommendations with leadership, and help resolve operational bottlenecks.
- Hands-On Support: Maintain a small portfolio of files and provide direct production support during high-volume periods or staffing shortages.
Qualifications & Requirements
- Experience: 2 to 3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations (1+ year in a Team Lead, Senior Specialist, or supervisory support role is preferred).
- Industry Background: Experience working in foreclosure law firms, bankruptcy operations, or mortgage default servicing.
- Leadership Skills: Proven ability to manage workflow, coach team members, and analyze performance metrics to identify operational trends.
- Technical Proficiency: Comfortable using the Microsoft Office Suite (Word, Excel, Outlook) and familiar with legal case management platforms such as Perfect Practice.
- Core Competencies: Excellent problem-solving, decision-making, interpersonal communication, and organizational skills with high attention to detail.
What You’ll Bring
- A collaborative leadership style focused on supporting team success.
- An unwavering commitment to operational excellence and accuracy.
- The ability to balance a small individual caseload while supporting broader team objectives.
- Flexibility and adaptability in changing priorities and business environments.
- A proactive approach to identifying and resolving workflow challenges.
Physical Requirements
- Ability to work at a desk and computer for extended periods.
- Visual acuity to review detailed legal documents and electronic records.
- Effective communication skills in person, by phone, and through digital platforms.
- Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.
- Mobility to move throughout the office environment and occasionally lift up to 20 pounds.
Why Join Our Team?
- A collaborative, supportive work environment.
- Opportunities to lead, mentor, and shape a growing team.
- Challenging and rewarding work in a fast-paced legal operations setting.
- Clear pathways for professional growth and advancement.
- Competitive compensation and a comprehensive benefits package.
Ready to Apply?
If you have a strong background in legal operations and a passion for leading and supporting others, we invite you to submit your resume. We look forward to connecting with you!
Title: Team Lead- Foreclosure & Default Operations
Company: Diaz Anselmo & Assoc. PA
Location: Plantation, FL
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