Overview
Staff Attorney Jobs in San Bernardino, CA at Legal Aid Society of San Bernardino
:
Primary responsibility is to manage all facets of commercial title services supporting the Company’s agency customers to ensure efficient workflows, develop and implement development strategies in concert with manager, ensure the team(s) are hitting capacity and performance goals to best service the client and manage all cost(s) associated with production.
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Develop strategy to leverage current processes to establish scalable operations, workflow and processes to achieve and maintain appropriate service levels.
Establish productivity and quality targets, metrics and reporting to monitor and manage performance and create wider visibility as to results.
Develop, implement and maintain routine reporting requirements in concert with manager to report performance, volumes, costs, revenues and the like associated with assigned operations.
Establish qualitative feedback loop with Risk and Underwriting team to inform and validate quality metrics ensuring appropriate risk and underwriting guidelines are met.
Recruit and develop talent to ensure the various production team(s) are equipped to deliver all products offered.
Responsible for all facets of service delivery, including managing and monitoring workload capacity and production within the team(s).
Write materials to develop best practice workflows.
Monitor all costs associated with production, including but not limited to vendor and employee costs.
Maintain good relations with all levels of management and employees; be the escalation when needed for clients.
Provide management support through regularly set conference calls, reporting and other means, as deemed necessary.
Train and support management team to maintain relevant operational knowledge of all products.
Communicate business changes and needs to assigned client(s), as deemed appropriate.
Represent the company by attending social and business functions through personal involvement in service groups and business organizations.
Respond to customer needs, requirements, and problems in accordance with and acts as an escalation between customer and operational centers.
Complete as well as approve expense reports timely.
At a minimum, the ability to work from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Job Type: Full-time
Pay: $55,000.00 – $76,000.00 per year
Schedule:
8 hour shift
Application Question(s):
What is your current general location?
Experience:
Manager in a Title company: 2 years (Required)
Commercial Title: 5 years (Required)
Work Location: Remote
Title: Staff Attorney
Company: Legal Aid Society of San Bernardino
Location: San Bernardino, CA
