Overview
Senior Manager, Legal Operations Jobs in San Jose, CA at Bloom Energy
Intake Specialist – Remote | Alert Communications
Company Overview:
Alert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake, and client support for law firms and legal professionals across all practice areas. Our team thrives on core values of Client Success, Ownership, and Teamwork, with a remote-first culture that supports personal and professional growth.
Position Summary:
As an Intake Specialist, you will be the first point of contact for potential clients calling into law firms. Your role involves accurately classifying and qualifying leads, delivering top-tier customer service, and ensuring a seamless intake experience-all while representing both Alert Communications and our legal partners with professionalism and empathy.
Key Responsibilities:
Deliver exceptional service aligned with Alert’s core values
Accurately gather and input caller details using scripted prompts
Follow all account-specific protocols and escalation procedures
Adapt communication tone and approach to each caller’s needs
Achieve performance and productivity goals
Use time and system resources efficiently and honestly
Requirements:
Passion for helping others
Prior experience in customer service, call centers, sales, or hospitality (legal industry preferred)
Strong written and verbal communication (spelling and grammar matters)
Fluent in English
Able to work evenings, weekends, and holidays
Typing speed: 30 WPM with 94% accuracy
Proficiency using computers and multiple screens/systems
Tech/Internet Requirements:
High-speed Fiber or Cable internet only (no satellite, DSL, or WiFi)
Minimum 10 Mbps upload / 50 Mbps download
Hardwired connection (Ethernet cable provided)
Preferred Skills:
Bilingual (Spanish-English)
Familiarity with Microsoft Office Suite
Experience using Salesforce CRM
What We Offer:
100% Remote work environment
Medical, Dental, and Vision Insurance
401(k)
Paid Time Off
About Us: With over 40 years of experience, Alert Communications (a Nexa company) powers client communication in the legal, healthcare, and home services sectors. We support more than 3,000 clients across North America as a trusted, people-powered voice for their businesses.
Equal Opportunity Employer: We welcome all qualified applicants, regardless of race, religion, gender identity, disability, veteran status, or other protected categories.
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Title: Senior Manager, Legal Operations
Company: Bloom Energy
Location: San Jose, CA
