Overview
Runner/Office Assistant Jobs in Winter Park, FL at Winderweedle, Haines, Ward & Woodman, PA
Lead Intake Specialist — Emery Reddy, PLLC
Location: Seattle, WA
Full-Time, In-Office Position
Salary: $45,000 – $85,000 Annually, DOE
Emery | Reddy, PLLC is a boutique law firm specializing in plaintiff litigation, with a focus on employment law. We are seeking a Lead Intake Specialist to manage the intake process for potential new clients, ensuring that initial screenings are conducted efficiently, and that all relevant information is gathered for case evaluation. This position is ideal for someone with strong leadership skills, excellent customer service, dependability, attention to detail, organizational skills, and a desire to grow within the legal field.
Key Responsibilities:
Guide the intake team to ensure a smooth, efficient process for handling incoming client inquiries.
Manage CRM pipeline to ensure matters are organized, timelines are followed, deadlines are met, and tasks are delegated.
Conduct thorough interviews with prospective new clients to assess the validity of their potential cases.
Communicate with the legal team, effectively coordinating and directing calls.
Assign matters to the appropriate legal team member and ensure all necessary information is provided for follow-up.
Provide ongoing training and guidance to new and current Intake Specialists.
Track and report on intake statistics weekly —conversion rates, client outcomes, performance, and areas of improvement—to the Marketing Manager.
Assist with miscellaneous tasks as assigned by the Marketing Manager.
Qualifications Include:
Associate or bachelor’s degree preferred
3-5 years of customer service or intake experience (experience in legal intake or employment law is preferred)
Leadership experience with the ability to manage a team and make critical decisions
Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment
Excellent communication and interpersonal skills
Detail-oriented with the ability to prioritize and meet deadlines
Proficiency in Excel
Benefits Include:
Paid Time Off (PTO)
Comprehensive benefit package including medical, dental, vision and 401k
Opportunities for internal promotion and career advancement
To be considered for this position, please include a cover letter with your application.
Job Type: Full-time
Pay: $45,000.00 – $85,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: In person
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Title: Runner/Office Assistant
Company: Winderweedle, Haines, Ward & Woodman, PA
Location: Winter Park, FL
