Overview
Remote Client Intake Specialist Jobs in Alpharetta, Georgia, USA at Frontline Source Group
Job Description
Our client in Alpharetta, Georgia has an immediate opening for a Remote Client Intake Specialist on a minimum 2-3 month contract basis.
Company Profile:
Law Firm
Remote
Remote Client Intake Specialist Role:
The Client Intake Specialist will be the first point of contact for individuals seeking legal help, playing a vital role in guiding potential clients through the intake process with professionalism, empathy, and efficiency.
Answer incoming phone calls and respond to emails, web, and chat inquiries from potential clients in a prompt and professional manner.
Gather detailed intake information to assess the nature of the inquiry and determine whether the individual is a good fit for the firm’s services.
Draft and send clear, articulate, and empathetic email responses that align with the firm’s tone and communication standards.
Route eligible leads to the appropriate attorney or team member based on practice area and availability.
Schedule consultations and manage attorney calendars, ensuring accurate and conflict-free scheduling.
Follow up with potential clients as needed to collect additional information or documents required for their case evaluation.
Maintain accurate, organized, and confidential records of all communications, inquiries, and appointments in the firm’s CRM system.
Collaborate closely with attorneys and administrative staff to ensure a smooth and professional onboarding experience for new clients.
Monitor open inquiries and follow up on unresolved or pending matters to support timely client engagement.
Remote Client Intake Specialist Profile:
Genuine interest in law and the legal field.
Previous experience in a law firm or legal setting is a plus.
Ability to work remotely in a quiet, private environment with a reliable computer and internet connection.
Strong interpersonal skills and enthusiasm for frequent communication via phone and email with potential clients.
Proficient with computers and basic technology.
Exceptional attention to detail.
Excellent written communication, including grammar and spelling.
Proficiency in a second language is a plus.
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan,
paid time off
on an accrual basis, and weekly direct deposit.
Features and Benefits of Client:
Medical, Dental, Vision, PTO.
Equal Opportunity Employer
. Candidates must be authorized to work in the United States without sponsorship. The client cannot sponsor any visas.
Disclaimer: Sensitive and personal data will not be requested until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status of any job.
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Title: Remote Client Intake Specialist
Company: Frontline Source Group
Location: Alpharetta, Georgia, USA
Category: Law/Legal
