Overview
Receptionist/Office Assistant Jobs in New Orleans, LA at Shlosman Law Firm
We are seeking a Receptionist / Intake Specialist to join our team and serve as one of the first points of contact for prospective clients, current clients, attorneys, medical providers, insurance representatives, and others who contact the firm.
About the Position
The Receptionist / Intake Specialist plays an important role in the client experience at Shlosman Law Firm. This person must be professional, friendly, organized, dependable, and able to communicate with people who may be injured, overwhelmed, grieving, or unsure about what to do next.
The ideal candidate will have strong communication skills, attention to detail, and a genuine desire to help people. Prior law firm or personal injury experience is preferred, but not required for the right candidate.
Responsibilities
The Receptionist / Intake Specialist will be responsible for:
- Answering incoming telephone calls in a professional and courteous manner;
- Greeting clients, visitors, vendors, and others who come to the office;
- Conducting initial intake calls with prospective personal injury clients;
- Gathering accurate information regarding potential claims, including accident details, injuries, insurance information, treatment status, and contact information;
- Screening calls and routing them to the appropriate attorney or staff member;
- Taking clear and accurate messages and ensuring they are promptly delivered to the appropriate person;
- Communicating with clients regarding basic case-related questions and directing more detailed questions to the appropriate attorney or staff member;
- Receiving, scanning, and organizing all incoming mail;
- Promptly sending or assigning scanned incoming mail to the appropriate staff member for handling;
- Maintaining organized records of calls, messages, appointments, mail, and intake status;
- Assisting attorneys, paralegals, and staff with administrative tasks as needed;
- Managing incoming and outgoing mail, deliveries, faxes, and scanned documents;
- Helping ensure that every client and potential client receives prompt, respectful, and professional attention.
Qualifications
The ideal candidate should have:
- Excellent verbal and written communication skills;
- A professional and friendly telephone manner;
- Strong organizational skills and attention to detail;
- The ability to multitask in a busy office environment;
- Comfort speaking with injured clients, grieving families, and people in stressful situations;
- Good judgment, discretion, and the ability to maintain confidentiality;
- Basic computer skills, including email, scanning, document management, and data entry;
- Reliability, punctuality, and a positive attitude;
- A willingness to learn and follow office procedures;
- Prior experience in a law firm, medical office, customer service role, or call center is preferred;
- Bilingual English/Spanish skills are a plus.
Desired Skills
- Experience with personal injury claims;
- Familiarity with case management software;
- Ability to identify urgent calls or time-sensitive legal issues;
- Strong follow-through and note-taking skills;
- Ability to work well with attorneys, paralegals, case managers, and clients;
- A client-service mindset;
- Ability to stay calm, patient, and professional when dealing with difficult or emotional situations.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Paid time off
Work Location: In person
Title: Receptionist/Office Assistant
Company: Shlosman Law Firm
Location: New Orleans, LA
Category:
