Overview
Receptionist/Administrative Assistant Jobs in Tucson, AZ at Guardian Tax Law
Location: Tucson, Arizona. Remote-hybrid. This position is primarily remote, with required on-site presence at the Tucson office one to two days per week for printing, client document mailing, and client document signing. Candidates must reside in the Tucson metropolitan area.
Compensation: $17.00 to $23.00 per hour, depending on experience.
Employment Type: Full-time, non-exempt
Reports to: Operations Manager
Job Summary: The Receptionist serves as the first point of contact for Guardian Tax Law clients and is responsible for managing the firm’s main phone line, preparing and transmitting client authorization documents, handling incoming and outgoing client mail, and maintaining accurate client records in the firm’s case management system. This is a client-facing role in a tax resolution practice and requires professionalism, discretion, and consistent attention to detail.
Duties/Responsibilities:
- Answer, screen, and direct the main company phone line; take messages and schedule appointments.
- Prepare and send Powers of Attorney (Forms 2848 and 8821 and state equivalents) to clients, the IRS, the Small Business Administration, and state taxing authorities; track transmittal and confirm receipt.
- Prepare and mail initial document packages to new clients.
- Receive incoming business mail, review and identify each document, and upload it to the correct client file in the firm’s case management system.
- Set up new client files and route them to the assigned legal assistant.
- Scan, upload, and index documents to client files.
- Perform basic filing and recordkeeping, including IRS notices and correspondence.
- Greet clients, visitors, and guests during on-site days; determine the purpose of each visit and direct them appropriately.
- Provide timely responses to client requests and concerns, and use problem-solving skills to reach a suitable resolution.
- Use empathy and active listening to understand client concerns and communicate clearly.
- Treat all clients, visitors, guests, and coworkers with dignity and respect.
- Maintain and purchase office and kitchen supplies as needed.
- Perform administrative and clerical support tasks and other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong attention to detail and accuracy in handling client documents and records.
- Ability to work independently and manage time effectively in a remote setting.
- Basic understanding of administrative and clerical procedures and systems.
- Proficient with Microsoft Office Suite or related software.
- Ability to maintain strict confidentiality regarding client financial and tax information.
- Reliable high-speed internet and a private, professional work environment at home.
Preferred Qualifications:
- Fluency in English and Spanish, written and verbal.
- Prior experience in a law firm, tax, accounting, or other professional services environment.
- Familiarity with IRS forms and correspondence.
Education and Experience:
- High school diploma or equivalent required.
Pay: $17.00 – $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
Work Location: Hybrid remote in Tucson, AZ 85711
Title: Receptionist/Administrative Assistant
Company: Guardian Tax Law
Location: Tucson, AZ
Category:
