Overview
Property Operations Coordinator Jobs in United States at Homestead Communities, LLC
Title: Property Operations Coordinator
Company: Homestead Communities, LLC
Location: United States
Company
Homestead Communities and Homestead Living (“Company”) helps solve the affordable housing crisis in the United States by providing safe, clean and supportive communities where working families and retirees can own or rent attainable, high-quality, single-family manufactured homes. The Company is among the top ten acquirors of manufactured housing communities (“MHC”) in the last two years. Homestead Communities is committed to responsible stewardship for its residents, providing engaging careers for its team members, and delivering attractive risk-adjusted returns to its investors.
Homestead Communities is owned by one of the world’s largest real estate investors and by the Company’s executive team. The Company combines institutional discipline and financial capability with proven, growth-orientated entrepreneurial leadership.
Location
This position is remote (work-from-home) anywhere in the continental United States with convenient access to a major airport.
Position Overview
The Property Operations Coordinator supports the daily execution of community property operations across the Company's portfolio of manufactured housing communities. The position monitors Company processes and key performance indicators, (“KPI”), audits operational data, and supports non-routine projects. The position provides administrative support for various operational functions and helps coordinate work among community on-site teams, Area Managers, Regional Managers, corporate leadership and vendors. The Property Operations Coordinator supports primarily the Vice President, Property Operations and Regional Managers, in any of their diverse workflows. Responsibilities will vary with changing business needs.
The ideal candidate has experience in property management, (ideally in manufactured housing communities); is highly motivated; and works cooperatively with others.
Responsibilities
Reporting and KPI Monitoring
• Review and distribute weekly, monthly, and quarterly operational reports, primarily from the Company’s property management system, Rent Manager.
• Monitor portfolio KPI reporting for accuracy and consistency. Identify trends, risks, and opportunities requiring leadership attention.
• Support budget review and operational performance analysis.
• Track and monitor corrective actions resulting from operational audits, reporting reviews, and compliance findings. Coordinate follow-up with community teams, Area Managers and Regional Managers to ensure timely resolution of identified issues.
Rent Manager Administration and Auditing
• Review resident ledgers, security deposits, utility charges, concessions, rent increases, and lease compliance.
• Monitor workflow inputs and tracking in Rent Manager including, and not limited to, tenants’ move-in and move-out.
• Assist with operational onboarding of newly acquired communities, including system setup coordination, documentation review, training support, and implementation of Company standards.
Operational Auditing
• Conduct recurring operational audits.
• Review community files for completeness of tenant documentation.
• Audit resident communications, oral and written.
Professional Development
• Coordinate and assist onboarding of on-site team members, Area Managers and Regional Managers.
• Deliver selected operational IT programs and training programs.
• Coordinate training schedules, attendance tracking, and follow-up action items resulting from training initiatives.
• Develop training materials, guides, videos, and job aids.
• Conduct follow-up coaching and compliance reviews.
Project Management
• Coordinate selected non-routine operational projects, particularly among departments.
• Assist with software implementations.
• Coordinate vendors’ onboarding, (and NetVendor reporting), and close-out, where necessary.
• Track operational project milestones and deliverables.
• Coordinate operational meeting agendas, meeting materials, and action item tracking to ensure timely completion of assigned initiatives.
Process Documentation and SOP Management
• Document property operational processes and objectives into clear standard operating procedures, (“SOP”), in written and video format. Update as appropriate.
• Monitor compliance with established SOPs and provide feedback, coaching, and recommendations when deviations are identified.
• Assist with the rollout and implementation of new procedures, ensuring proper communication and adoption by field teams.
• Improve the Company’s SharePoint file organization with the direction of senior leadership.
• Draft and distribute operational communications, forms, and process updates.
• Document operational on-boarding for newly acquired communities.
Administrative and Operational Support
• Assist with invoice processing, coding, and routing for approval in accordance with Company policies.
• Assist with expense report preparation and submission.
• Maintain operational calendars, recurring reporting schedules, and documentation libraries.
• Coordinate vendor communications and operational follow-up activities.
• Support special projects and administrative functions as assigned.
Reporting
• The position reports to the Vice President, Property Operations.
• The position is supported by the Company’s Controller.
Qualifications
• Minimum three years in property management. Experience in manufactured housing communities and the property management program, Rent Manager, is welcome and not expected.
• Ability to travel occasionally for training, community visits, acquisitions, and/or company meetings.
• Spanish language proficiency is preferred and not required.
• Passing standard criminal background checks.
Miscellaneous
• The position is non-exempt.
• The Company will provide reasonable accommodation to team members with a disability who requires accommodation to perform the essential functions of their job.
• The Company is an equal opportunity employer and all qualified applicants will receive consideration, and all employees are respected, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Compensation
• Base salary of $55,000 and discretionary annual bonus target of $5,000. May be adjusted depending on the experience of the candidate and the location of the candidate.
• Three weeks annually of paid time off.
• Medical, dental, vision, long-term disability and life insurance.
• 401(k) with matching up to 4% of employee’s contribution.
Advancement
• Increasing responsibility for the workflows detailed above, including identifying operational improvements.
• Comparable support for capital improvement projects throughout the portfolio.
• Assistance with diligence of new acquisitions.
• Community on-site roles including Assistant Community Manager and Community Manager, if desired by the candidate.
