Overview
Processing Clerk Jobs in Grand Rapids, MI at Velo Law Office
Essential Functions:
Previous experience in outbound sales or lead conversion is highly desirable.
The ability to adapt to evolving processes, product updates, and shifting business priorities.
Strong verbal communication and active listening skills are essential for effectively engaging potential customers.
Addressing customers’ inquiries and conveying service information in a persuasive value-focused manner.
Rev. 10/8/2024
A customer-focused mindset and the ability to empathize with potential customers’ needs, creating positive experiences, and tailoring conversations to drive conversions.
Demonstration of a confident and persuasive demeanor.
Initiates first contact with assigned clients via phone and email.
Provides Company overview and value of services offered.
Able to answer questions effectively regarding services provided, set client expectations, and ensure the value of our service is represented to our clients. Will be called on to overcome client objections or reservations to engage VBG’s services.
Requests required initial client documentation and information.
Compiles and verifies received completeness and accuracy of client documentation.
Updates and accurately documents client profiles.
Validates client compliance and readiness to move forward in workflow.
Performs monthly verification projects as assigned by supervisor.
Assists Case Managers by requesting and compiling client documents as needed.
Meets production expectations and quality guidelines in timeframes as established by the supervisor.
Qualifications or Competency:
Excellent sales skills
Excellent time management skills
Proficient multi-tasking and prioritization skills
Excellent internal and external customer service skills
Detail-oriented.
Proficient computer skills with Windows and Microsoft Office proficiency
Ability to work both independently and in a team environment.
Excellent business demeanor that reflects professionalism and respect for the contributions of those who have served in the armed forces.
Articulate with excellent telephone etiquette, active listening, and written communication skills.
Customer-centric
Ability to demonstrate personal credibility and effectiveness.
Metrics-focused
Results-driven
Willingness to embrace change and successfully implement innovative approaches and ideas.
CRM experience preferred.
Education:
High Diploma/GED or higher is preferred and at least 1 year of related experience and/or training.
Job Type: Full-time
Schedule:
Monday to Friday
Work Location: In person
Title: Processing Clerk
Company: Velo Law Office
Location: Grand Rapids, MI
