Overview
Policy Operations Manager, Integrity Jobs in New York, NY at Meta
Description:
A Little Bit About Us
If you’re looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.
Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are.
Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.
A Little Bit About the Position
Join Gemini Legal as a Record Retrieval Specialist I, where you’ll coordinate and secure confidential, time-sensitive records while ensuring compliance with HIPAA and other legal regulations. In this role, you’ll conduct research, engage with legal and medical professionals, and manage the retrieval process through phone, email, fax, and mail. Your ability to navigate multiple systems, schedule process servers, and maintain organized workflows will be key to ensuring timely record retrieval.
Success in this role requires strong communication, organization, and attention to detail. You’ll confirm subpoena receipts, track records, review invoices, and meet quality and efficiency standards. If you excel in a fast-paced environment, have experience in customer service, legal, or medical settings, and are proficient with technology, this is an opportunity to grow within a dynamic legal operations team.
Location: Rocklin, CA (Initially hybrid-remote, transitioning to fully in-office)
Schedule: Monday-Friday, 8:00am-5:00pm
Compensation: $17.50-$21.15/hour
Requirements:
High School Diploma or equivalent required
1+ years of customer service or call center experience preferred
1+ years of medical or legal office experience preferred
Advanced time management and organizational skills
Demonstrate discipline to follow all active processes to ensure standardization
Strong verbal and written communication skills
Presentation and public speaking
Ability to handle a high volume of work and function in a fast-paced environment, on deadline
Self-motivated and directed, with keen attention to detail
Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.)
Exceptional teamwork
FUNCTIONAL REQUIREMENTS
Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:
Sitting for at least one hour at a time (total: ?6-8? hours/day)
Keyboarding for extended periods of time (total: ?4-6? hours/day)
Using a phone with or without a headset for extended periods (total: 4-6 hours/day)
What You’ll Love About Gemini
Comprehensive health coverage including medical, dental, and vision
Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
401(k) plan with company match to support your financial future
Company culture rooted in shared values and community
Education tuition reimbursement program
Employee Assistance Program (EAP) and legal assistance benefit
Company-paid annual donation to a non-profit or charity of your choice
Employee recognition program with gifts and awards
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Title: Policy Operations Manager, Integrity
Company: Meta
Location: New York, NY
