Overview
Personal Injury Client Engagement Manager – Case Management Support Jobs in Remote at Superpowered Media Inc
The Person We’re Looking For
The right person for this role combines persistence with genuine empathy. You understand that personal injury clients are often dealing with pain, stress, medical appointments, financial pressure, and uncertainty. When a client stops responding, your first instinct isn’t to assume they are uninterested—it’s to understand what is happening and find a way to reconnect.
You are:
Empathetic and personable. You naturally build rapport and make people feel comfortable, heard, and cared for.
Persistent without being pushy. You understand the difference between following up and simply repeating the same request. You find different ways to reconnect and keep clients engaged.
Relationship-oriented. You remember details about clients and build genuine connections. Clients should feel that there is a real person looking out for them—not simply someone checking a box in a CRM.
Emotionally intelligent. You recognize when someone is confused, frustrated, overwhelmed, or losing confidence and know how to adjust your communication accordingly.
Proactive. You don’t wait until a client has been unreachable for three weeks. You recognize early warning signs and intervene before the relationship is lost.
Resourceful. When a client isn’t completing something, you try to understand why and help remove the obstacle.
Highly organized. You can manage a significant caseload, multiple communication channels, follow-up schedules, and outstanding requests without allowing clients to fall through the cracks.
Warm but accountable. You can be compassionate while still helping clients understand what they need to do to keep their case moving.
Ultimately, we’re looking for someone who is exceptionally good at human connection and follow-through. The best candidate will make clients feel that someone knows who they are, understands what they’re going through, and is personally invested in helping them navigate the process.
Responsibilities
- Manage and coordinate personal injury case engagements, ensuring timely client communication and responsive inquiry handling.
- Support case management workflows using legal software and document management systems; assist with filing, data entry, and proofreading of pleadings and correspondence.
- Schedule appointments, track deadlines, and maintain client rapport to support retention and emotional reassurance.
- Conduct basic legal research and gather information from clients; escalate complex issues to senior attorneys as needed.
- Maintain organized files, ensure document integrity, and facilitate coordination among legal teams and support staff.
Pay: $25.00 – $45.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What experience do you have working in this field? Please include the law firms or similar organizations you have worked with in the past or are currently working with.
Work Location: Remote
Title: Personal Injury Client Engagement Manager – Case Management Support
Company: Superpowered Media Inc
Location: Remote
Category:
