Overview
Paralegal Jobs in Reading, England, United Kingdom at Calibre Candidates
Title: Paralegal
Company: Calibre Candidates
Location: Reading, England, United Kingdom
We are looking for an experienced Paralegal with commercial escalations experience to join a thriving Insurance company in the Reading area. This hybrid role combines legal administrative tasks with frontline complaint resolution in the insurance sector and is ideal for a qualified or part-qualified paralegal looking to work on a hybrid basis in our client’s Reading office. Immediate start available.
Responsibilities:
Manage written complaints and legal escalations across insurance products via Freshdesk
Investigate complex disputes, including cases with the Financial Ombudsman Service (FOS) and Motor Ombudsman
Draft and compile court bundles, legal responses, and regulatory documentation
Handle Subject Access Requests (SARs) in line with GDPR and data protection laws
Collaborate with Claims, Legal, Compliance, and Underwriting teams to gather evidence
Maintain accurate records and audit trails in CRM systems
Stay up to date with FCA regulations and legal best practices to ensure compliance
Support internal process reviews and policy development to mitigate legal and reputational risks
Requirement:
Experience as a Paralegal, Legal Assistant, or Complaints Handler in insurance, financial services, or similar regulated industry
Strong understanding of FCA guidelines, complaint handling regulations, and legal workflows
Experience preparing court documents and handling ombudsman investigations
Knowledge of GDPR, data protection laws, and SARs
Proficiency in Freshdesk or similar case management systems
Lives within max 45 minutes of Reading with own transport
