Overview
Operational Compliance Executive Jobs in Colorado, United States at JSS Search
Title: Operational Compliance Executive
Company: JSS Search
Location: Colorado, United States
A forward-thinking fintech company redefining how value is stored and exchanged. Being an alternative to traditional fiat systems, they provide a secure, efficient, and borderless financial solution built for the digital economy. They are seeking a highly motivated Operational Compliance Executive to join the team in a fast-paced, regulated fintech environment. This individual will play a critical role in delivering exceptional customer service while ensuring adherence to compliance and fraud prevention standards. The ideal candidate will have a strong understanding of financial regulations and a customer-first mindset.
Key Responsibilities
Customer Engagement & Support
Respond promptly and effectively to client inquiries via phone, live chat, and email.
Deliver outstanding customer care by fostering strong customer relationships and exceeding expectations.
Take ownership of the end-to-end client experience, ensuring timely resolution and proactive engagement.
Lead the customer onboarding and KYC process with a focus on risk mitigation and compliance.
Handle client disputes and chargebacks, including Reg-E and complaints reporting to banking partners.
Compliance & Risk Management
Maintain up-to-date knowledge of AML, KYC, and fraud prevention regulations.
Conduct transaction monitoring to identify suspicious or unusual activity related to fraud, money laundering, or terrorist financing.
Use transaction monitoring tools to screen activity against sanctions lists and conduct investigations on flagged transactions.
Prepare detailed reports on investigations and escalate high-risk scenarios appropriately.
Collaborate with internal teams (e.g., compliance, operations) to implement and improve controls.
Investigations & Reporting
Conduct in-depth account reviews and support team investigations using the four-eye principle.
Report compliance activities and investigation outcomes in a structured and comprehensive manner.
Liaise with law enforcement when necessary to provide information on suspicious transactions or behaviours.
Process Improvement & Collaboration
Contribute to the development of anti-fraud and anti-money laundering strategies.
Work closely with compliance and operations teams to enhance fraud detection and mitigation frameworks.
Requirements
3+ years of experience in a compliance, fraud prevention, or operational risk role within a regulated industry.
Strong understanding of AML, KYC, fraud schemes, and financial compliance requirements.
Experience with transaction monitoring systems and sanctions screening tools.
Excellent communication and customer service skills.
Ability to work effectively both independently and as part of a team.
Strong analytical and investigative skills with attention to detail.
Preferred Qualifications
Experience working in fintech or financial services.
Familiarity with Reg-E, banking dispute processes, and chargeback procedures.
Previous experience liaising with regulatory or law enforcement agencies.
