Overview
Operation Officer Jobs in Dubai, Dubai, United Arab Emirates at Unison Consulting
Title: Operation Officer
Company: Unison Consulting
Location: Dubai, Dubai, United Arab Emirates
Input DDA registration, amendments, and cancellations, generate payment or any other tasks related to DDA system
Process of all after-sales service requests cater to our customers’ banking requirements and deliver as per agreed SLA/TAT
Prepare all customers’ letters (LL, NOC, Clearance, Mortgage Release, AECB, , etc.) and follow up with the signatories to obtain signature and register the letter in the system
Handle all the loans closure requests received from branch networks, call Centers and/or other banks by completing required system entries
Prepare all the mortgage release docs and the collateral handover acknowledgment to Customer/ADIB and follow-up with the concerned teams to receive the signed acknowledgment form
Register all transactions related to evaluation fees based on Home Finance products
Register / reconcile all transactions in Nostro / Internal Accounts related to Home Finance product with Finance Department
Process customers deferment requests and ensure the EMI is released
Update customer details on the AECB system as per instructions received
Provide timely responses to internal teams (Customer Service, Call Center, Admin, Collection, Risk, Legal, Audit, Finance, Treasury, IT) for operations-related inquiries
Coordinate with external stakeholders (banks, insurance providers, archival vendors, etc.) to support customer operations
Liaise with ITD to log and follow up on system-related issues
Maintain accurate collateral records of all Home Finance customers and update collateral inventory logs accordingly
Flag any incidents to the Dept head and support follow-up actions as directed by the line manager
Adhere to requirements / guidelines provided by internal stakeholders such as Compliance/Risk/Audit and escalate any issues that require attention in processing loans in case of deviations observed to the Director / Head of Home Finance Operations
Prepare reports on declaring insurance (Car, Par and Life) to be sent monthly to the line manager for review and confirm
Requirements
Sound knowledge of Home Finance loan booking processes, after-sales service procedures and policies
Strong understanding of both Sharia-compliant and conventional banking practices
Proficient in using banking systems and applications, including Newgen, T24, DDS, ICCS and AECB
Skilled in Microsoft Word and Excel, with the ability to prepare and maintain operational reports and MIS
Excellent verbal and written communication skills; able to convey information clearly and professionally
Demonstrated ability to work under pressure and collaboratively in a team environment
Well-organized and detail-oriented, with effective planning and time management capabilities
Customer-focused mindset with a proactive approach to resolving issues and ensuring service excellence
Adaptable and capable of working with individuals from diverse backgrounds and functions
