Overview
Office Coordinator Jobs in Arlington, VA at SAIC
Job Title: COORDINATOR OF ANIMAL CONTROL SERVICES
Department: Animal Shelter
Reports To: Director
Directs Work Of: Animal Control Officers
FLSA Status: Non-exempt
EEO-4 Classification: Protective Service Workers
Effective Date(s): 2015; PG 1/1/2019
Normal Work Hours: 7:00 a.m. to 3:30 p.m.
Normal Work Days: Monday through Friday
Education/Experience: Must possess at least a high school diploma/GED and a minimum of four years animal control officer experience. Requires NACA I and NACA II certifications. Equivalent education, training, experience, skills, and knowledge may be considered.
Position Summary: Provide daily supervision of Animal Control Officer (ACO) staff to ensure the adequate performance of job duties related to enforcing the City’s Ordinances pertaining to the health, welfare, licensing, and control of animals.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Provide daily supervision of Animal Control Officer (ACO) staff to ensure the adequate performance of job duties related to enforcing the City’s Ordinances pertaining to the health, welfare, licensing and control of animals. Monitors Field operations. Assists ACO staff in performing their duties.
Ensure appropriate daily ACO staffing by developing and communicating staff schedules, distributing workloads, and arranging/providing for staff coverage as needed to cover daily operational needs.
Ensure timely and effective response to Animal Control-related complaints and maintain accurate and complete records of such complaints, responses, and outcomes.
Take lead role in enforcing and managing animal control ordinances; testify in court as required/necessary; Assist Director in writing and maintaining operational polices, developing staff training and making recommendations for new/improved Ordinances related to Animal Control. Coordinate activities and cooperate with other city and county departments/officials on the enforcement of Animal Control Ordinances. (Ex. Police, City attorney, Clark County Prosecutor)
Provide initial job training and ongoing performance feedback to ACO staff. Assist the Director with hiring ASO staff; provide constructive input on hire decisions and performance management.
Performs related duties and assumes other responsibilities as apparent or delegated/assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Delegating/Supervising – Schedules and assigns work assignments; Sets expectations and monitors work activities. Takes responsibility for and assists with completing subordinates’ activities; Provides regular performance feedback; Develops subordinates’ skills; and Fosters quality focus in staff.
Planning/Organizing – Prioritizes and plans work activities so work is completed in a timely and cost-effective manner; Uses time efficiently; Plans for additional resources; and Effectively organizes and schedules other people and their tasks.
Customer Service – Appropriately manages difficult or emotional customer situations; Responds promptly to customer and employee needs; Solicits customer feedback to improve service; and meets commitments.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes appropriate information; and Develops effective and appropriate alternative solutions.
Communication – Speaks clearly and persuasively in positive or negative situations; communicates appropriately with employees, vendors and the public concerning department operations; and writes clear and informative reports, memos, letters and related business documents. Ability to establish and maintain cooperative working relationships with the public, other employees, regulatory agencies, and interested and affected parties.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must possess at least a high school diploma/GED and a minimum of four years animal control officer experience. Requires NACA I and NACA II certifications. Equivalent education, training, experience, skills, and knowledge may be considered.
Licenses and Certifications
Maintain valid Driver’s License; Euthanasia Certification and NACA I and NACA II certifications.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge of Microsoft Outlook email; and Microsoft Word Processing software and Petpoint Case management.
Other Skills and Abilities
Operate department vehicles and equipment; catch poles, cat tongs and bite stripes; set animal traps; knowledge of darts/dart gun operation.
Language Skills
Ability to read and interpret documents such as detailed safety rules, operating and maintenance instructions, government regulations, and procedure manuals; Can create/write routine reports and correspondence with minimal supervisory oversight; Can speak appropriately and effectively and respond to routine questions from court officials, groups of customers, co-workers, general public or management/supervisors.
Mathematical Skills
Ability to perform and understand basic math calculations, including adding, subtracting, dividing, and multiplying whole and decimal numbers using a calculator and/or Excel spreadsheet.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand or walk, and occasionally required to stoop, kneel, or crouch and smell for odors. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include the ability to operate a motor vehicle; peripheral vision and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to animals that are not controlled, exposure to animal bites and scratches, to toxic or caustic chemicals, outside weather conditions, vibration, and work near moving mechanical parts. The noise level in the work environment is usually moderate to loud.
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Title: Office Coordinator
Company: SAIC
Location: Arlington, VA
