Overview
Litigation Paralegal Jobs in Chicago, IL at O’Connor Law Firm, Ltd.
Position: Case Manager Assistant & Frontline Phone Coordinator (Transactions Team)
Department: Service Delivery – Transactions
Reports to: Director of Operations
Location: [Insert location or “Hybrid/Remote”]
Schedule: Full-Time | [Insert working hours if known]
Role Overview:
We are seeking a detail-oriented and proactive individual to support our Transactions Case Manager (focused on USCIS matters) and serve as our frontline point of contact for incoming calls. This hybrid role blends case support responsibilities with consistent phone coverage, ensuring both excellent internal assistance and a positive client experience.
Key Responsibilities:
1. Administrative Support to Case Manager:
Assist with preparing USCIS applications and support documents (e.g., I-130, I-485, I-765, N-400, etc.)
Upload, organize, and review evidence and client-provided materials in case files
Draft cover letters and simple USCIS correspondence using templates
Help monitor and respond to client messages under Sofia’s direction
Track deadlines and prepare checklist-based updates for active cases
2. Phone Coordination:
Answer and route incoming calls professionally and efficiently
Prioritize urgent matters (e.g., biometrics notices, interview reschedules, RFEs)
Log and summarize call details using our internal system
Transfer calls to the correct team member or take detailed messages
Ensure daily follow-up for voicemails and missed calls
Skills & Qualifications:
Experience in customer service, call center, law office support, or USCIS-related casework preferred
Strong communication skills (verbal and written)
Bilingual in English and Spanish required
Proficient in Microsoft Office and document management systems
Ability to multitask and stay organized under pressure
Friendly, empathetic, and calm phone demeanor
What Success Looks Like:
Sofia has increased capacity to focus on case strategy and filings
All incoming calls are answered, routed properly, and logged consistently
Clients feel heard and supported through timely responses and follow-ups
USCIS cases are processed more efficiently with fewer delays
This is a remote position.
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Title: Litigation Paralegal
Company: O’Connor Law Firm, Ltd.
Location: Chicago, IL
