Overview
Litigation Legal Administrative Assistant Jobs in Wilmington, NC at Cranfill Sumner LLP
29001
4300 Six Forks Road
Raleigh, North Carolina
CORPORATE LEGAL
Monday – Friday
05/22/2025
Job Description
Overview
This is a hybrid role (remote Monday/Friday, in office Tuesday – Thursday).
This role supports the Legal Operations function within the corporate legal department of a financial institution. This position combines technical expertise in managing the CounselLink e-billing and matter management system with paralegal-level administrative support for attorney focused on legal operations. Work involves operational efficiency, ensuring accuracy of legal spend tracking, law firm compliance with FCB’s Outside Counsel Guidelines, and seamless workflows across internal teams and outside counsel. The position reports to the Head of Legal Operations and works collaboratively in a growing team. Ideal for someone with legal e-billing experience seeking to diversify their role and gain exposure to legal operations.
Responsibilities
CounselLink System Administration
Serve as primary administrator and subject matter expert for the CounselLink platform
Manage user access, roles, permissions, and workflow configurations
Maintain system settings, templates, custom fields, and integrations with financial or procurement systems
Troubleshoot issues and coordinate with LexisNexis support as needed
Oversee end-to-end invoice review workflows, including routing, approvals, allocations, and escalation paths
Collaborate with finance to reconcile data and provide timely invoice and accruals reporting
Monitor budgets, accruals and matter assignments
Maintain data integrity through quality checks and overall system performance evaluations
Train internal users and outside counsel on system basics and requirements
Develop training materials and reference guides
Paralegal and Administrative Support
Ensure compliance with billing guidelines and flag exceptions and inconsistencies
Generate reports on vendor performance, billing trends, and compliance metrics
Assist with onboarding legal department vendors and outside counsel in the system
Support vendor rationalization and rate review initiatives with document coordination and tracking
Prepare and maintain project trackers and materials for legal leadership meetings
Assist with other duties as assigned
Support ad hoc requests and executive reporting needs in Excel or PPT
Knowledge share with internal teams in a continuous growth mindset using a One Team approach
Act as the liaison between Legal, Accounting, FP&A and IT for CounselLink related processes
Qualifications
Bachelor’s Degree and 1 years of experience in Financial Services, Paralegal, Legal Assistant, e-billing or Legal Operations OR High School Diploma or GED and 5 years of experience in Financial Services, Paralegal, Legal Assistant, e-billing or Legal Operations
Additional Qualifications:
2 to 5 years of experience in hands-on CounselLink ebilling administration
Ability to work collaboratively in a highly visible customer service role
Professional communication skills (oral and written)
Comfortable with numbers and telling the story of financial data
Detail oriented, tech-savvy, and organized
Ability to multi-task and prioritize accordingly
Capable of handling tasks and seeing the bigger picture of legal dept. operations
Understanding of legal billing, matter management, and outside counsel guidelines
Strong Excel and reporting skills (experience with analytics tools a plus)
Strong PPT skills (Tableau and PowerBi a plus)
License or Certification Type: Certificate of completion from an ABA-approved paralegal certification program (a plus but not required)
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.
Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check.
The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness.
If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at [email protected].
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Title: Litigation Legal Administrative Assistant
Company: Cranfill Sumner LLP
Location: Wilmington, NC
