Overview
Litigation Attorney Jobs in Pittsburgh, PA at Summers, McDonnell, Hudock, Guthrie & Rauch
National law firm seeks a qualified Customer Service Legal Assistant with a great work ethic to join its team. This position is in our Nevada headquarters, in our Consumer Advocacy division.
ABOUT THE LAW FIRM
We are a rapidly growing law firm with 90+ employees and in our 17th year. The law firm’s goal is to not only have you play an important role in its success, but to also provide you with opportunities to develop your professional skills and be a part of a team of employees who have fun while working to solve problems for our clients.
Learn about our company culture by clicking the link below:
General Job Description: Responsible for e-filing court documents and pleadings; mailing pleadings, correspondence, and other documents. Serves as general document support for the litigation department. Requires attention to detail and accurate documentation of filings and mail, both sent and received. Keeps administration staff, paralegals, and attorneys informed of the progress and status of filings. Also, administers the upkeep of mail logs.
Role in Mission: The primary person responsible for ensuring client satisfaction through multiple fields of communication.
Key Specific Duties:
Manage large amounts of incoming phone calls;
Identify and assess clients’ needs to achieve satisfaction;
Maintain relationship and trust with clients through open and interactive communication;
Handle client concerns, provide appropriate solutions, and follow-up to ensure resolution;
Notate client files with information regarding their questions and/or concerns;
Have and maintain an upbeat and positive attitude while interacting with clients in various situations;
Identify and understand when clients’ concerns need to be escalated;
Support administrative staff with other tasks as assigned; and
Perform other administrative duties as outlined by department supervisor.
How success is measured:
Ability to pay attention to detail;
Ability to efficiently manage a high volume of client interaction through multiple fields of communication, including but not limited to e-emails, phone, and chat;
Ability to be extremely organized;
Ability to use different web-based software programs;
Ability to have great time management;
Ability to be flexible when priorities change quickly;
Ability to adapt to different tasks;
Ability to multi-task
Ability to resolve conflicts with other staff; and the
Ability to work well with others and bring and maintain a positive attitude.
Ability to adapt/respond to different types of characters
Minimum Technical Requirements:
Undergraduate degree preferred
Mastery of the English language, both written and spoken
Legal office experience a plus
Call center experience a plus (highly preferred
Desired Skills:
Attention to detail
Extremely well organized
Excellent time management
Excellent ability to multi-task and to follow-up
Able to take criticism well
Interest/experience in the legal field
Experience with data base software and Microsoft Office programs
Active listening
People oriented
Problem solving
Phone skills
Patience
IMPORTANT LEGAL MUMBO-JUMBO
We are an equal opportunity employer, meaning that we do not discriminate in favor of or against anyone based on age, race, religion, gender, ethnicity or any other legally protected class. Job description, duties and hours are subject to change. This is an at-will position.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
No weekends
Application Question(s):
In your opinion, what is the most difficult part of a customer service position?
Have you ever worked in a law firm or legal environment?
What is your expected compensation?
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
Title: Litigation Attorney
Company: Summers, McDonnell, Hudock, Guthrie & Rauch
Location: Pittsburgh, PA
