Overview
Legal Operations Analyst Jobs in United States at Swoon
Title: Legal Operations Analyst
Company: Swoon
Location: United States
We are hiring a Legal Operations Analyst for our leading SaaS client!
This is an opportunity to work for the world’s largest provider of CRM software.
This is a fully remote contract through 1/30/26 – must work PST hours.
Swoon offers 50% paid health benefits, WageWorks for transportation costs, and 401k.
What you’ll bring:
3+ years of experience in operations or technology services roles
Experience with Salesforce platform (ideally Sales Cloud or Service Cloud)
Reporting analytics experience using Salesforce, Einstein Analytics, or Tableau
Experience with data analysis
Experience with a Contract Lifecycle Management tool like Apttus, Ironclad, or similar (a plus)
Corporate law or law firm experience (a plus)
What you’ll do:
Manage a fast-paced queue of support requests and daily case related tasks of varying level of complexity that are a part of the team’s varied service portfolio. Utilize established standard operating procedures and documented processes to drive all issues to resolution, prioritizing customer satisfaction and efficient task execution.
Develop a deep understanding of the technology, tools, business processes, and legal theory utilized to carry out the range of services within the shared services portfolio performed on behalf of and in collaboration with the various legal business units.
Take ownership of a designated subset of services within the portfolio becoming the subject matter expert and guiding team members on specific tasks by aligning with business objectives and monitoring performance of service tasks through the creation and interpretation of reports and dashboards.
Generate and monitor reports and dashboards for services and tasks to analyze data trends and ensure quality. Provide regular status updates to management at both a high level and detailed level on the assigned portfolio.
