Overview
Legal Office paralegal/ legal assistants Jobs in Los Angeles, CA at Law Offices of Donald G. Norris
Tenants Law Firm is a fast-growing, mission-driven organization dedicated to advocating for tenants’ rights and providing legal support against unlawful housing practices. We work to ensure that individuals and families have access to safe and stable housing through legal representation. We are looking to bring on a Law Firm Customer Service Representative in an in-person capacity in Beverly Hills. If you thrive in a fast-paced legal environment and have some experience with plaintiff or contingency firm bookkeeping, we want to hear from you!
This position is IN-PERSON, FULL-TIME, and IMMEDIATE start
As the Law Firm Customer Service Representative, you would be the first point of contact for clients, providing outstanding customer support, answering inquiries, and coordinating client services. The ideal candidate is empathetic, detail-oriented, and capable of handling sensitive legal matters with professionalism and discretion.
Key Responsibilities:
Answer incoming calls, emails, and in-person inquiries, providing courteous and professional assistance.
Schedule client consultations and manage appointment calendars for attorneys.
Maintain client records and update case management systems accurately.
Assist clients with document submissions, intake forms, and general case status updates.
Coordinate follow-ups and reminders for clients regarding case developments and deadlines.
Handle client concerns and escalate issues to the appropriate legal team members as needed.
Educate clients on general legal procedures while ensuring compliance with confidentiality policies.
Collaborate with attorneys and staff to ensure smooth daily operations.
Qualifications & Skills:
Previous experience in customer service, preferably in a law firm environment.
Strong communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Proficiency in Microsoft Office and Clio.
Bilingual in Spanish.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, client-focused environment.
Why Join Us?
A supportive and mission-driven team environment.
Opportunities for professional growth and development.
Meaningful work assisting clients in navigating their legal challenges.
Job Type: Full-time
Pay: $17.00 – $25.00 per hour
Shift:
Day shift
Work Location: In person
Title: Legal Office paralegal/ legal assistants
Company: Law Offices of Donald G. Norris
Location: Los Angeles, CA
