Overview
Legal Intake Specialist Jobs in Washington, United States at Bernard Nickels & Associates
Title: Legal Intake Specialist
Company: Bernard Nickels & Associates
Location: Washington, United States
Job Title: Intake Agent
Job Type: Temp-to-perm (60-90 days, convert to perm if successful).
Location: Remote
Shift: 11a to 4p EST
Days: Mon thru Fri
* Great Entry Level role with a major Law Firm!!
** 100% remote role, candidates must live in the PST or MST time Zones
Overview:
Are you passionate about helping others and providing exceptional service? A leading law firm in mass tort and class-action litigation, is seeking dedicated Intake Center Agents to join our team.
As an Intake Center Agent, you’ll be the first point of contact for potential clients, delivering a welcoming and supportive experience. This role offers growth opportunities to advance into leadership positions or explore new roles within the firm. If you’re detail-oriented, compassionate, and thrive in a fast-paced environment, we’d love to hear from you.
Client Interaction:
- Answer inbound calls and address client inquiries with empathy and professionalism.
- Make outbound calls to follow up on potential client leads, ensuring prompt and accurate responses.
- Prioritize inbound calls and new intakes, adhering to protocols for timely and effective service.
Information Gathering & Documentation:
- Collect detailed information from clients, following specific intake guidelines.
- Accurately document call details, including client needs and relevant information, in the system.
- Ensure thorough and precise data entry to support the legal intake process.
Support & Service Quality:
- Provide clients with a positive and informative experience, addressing any questions or concerns.
- Communicate important information about our services and assist clients in understanding the process.
- Respond to client feedback and requests with a commitment to maintaining high satisfaction levels.
Adherence to Protocols:
- Follow all call scripts and protocols for consistency and quality.
- Work with the leadership team to improve call handling techniques and continuously enhance service.
Qualifications:
- Associate or bachelor’s degree preferred, High school diploma or equivalent required
- College grads preferred; strong communicators adept in sensitive situations.
- Go-getter, growth-oriented, ambitious, with leadership potential.
- Interest in the legal field is a plus
- Call center or customer service experience is preferred but not mandatory.
- Reliable transportation
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume environment.
- Basic knowledge of legal terminology is a plus, but not required.
- Excellent organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- Proficiency in Microsoft Office and case management software (Salesforce) preferred.
