Overview
Legal Intake Specialist Jobs in Houston, TX at The Curry Law Firm
Full Job Description
Legal Lead Coordinator / Intake speacilaist
About Us:
The Curry Law Firm, PLLC provides strategic legal services in business, real estate, and estate planning to help clients grow and protect their success. Founded by a dual attorney/M.B.A., our firm blends legal expertise with business acumen to deliver practical, results-driven solutions to individuals, entrepreneurs, and organizations.
Position Overview:
We are seeking a highly motivated and detail-oriented Intake Specialist / Lead Coordinator to serve as the point of contact for potential new clients (PNCs). In this pivotal role, you will combine empathetic client communication with inside sales skills to guide leads through the intake process and move them toward scheduling consultations or becoming clients.
This role requires exceptional communication, professionalism, and follow-through. You will be responsible for maintaining accurate records across multiple platforms, updating case statuses, and ensuring all outreach efforts are thoroughly documented. You will also be expected to generate insights and reports to help improve lead conversion strategies and client engagement efforts.
Responsibilities/Skills:
● Handle inbound and outbound calls, emails, and follow-ups to engage new potential clients (PNCs) and move them toward scheduling or signing up.
● Respond to all new leads within 24 hours, summarize their issue, and accurately log all interactions and statuses in the contact management system.
● Drive consultations from first contact to close be a strong closer with a high conversion rate.
● Schedule consultations through online tools, confirm availability, and ensure attorneys are promptly notified.
● Be self-motivated, adaptable, and consistently meet outreach and conversion goals.
● Follow up regularly with leads and post-consult clients to determine interest in proceeding, gather feedback, and guide them through next steps.
● Serve as the main point of contact after the initial consultation: send contracts, request retainer payments, and follow up until the case is officially signed and all fees are paid.
● Maintain consistent weekly outreach to unresponsive leads and escalate when necessary after extended periods of no contact.
● Reach out to clients post-service to request online reviews and client satisfaction feedback.
● Develop and follow a structured daily workflow for email review, lead outreach, follow-up, and task management.
● Resolve client questions or concerns professionally and escalate any issues that require attorney or management involvement.
● Maintain a strong phone presence and clear, empathetic communication to build trust and represent the firm with professionalism from the first interaction.
Requirements:
● .
● College degree is preferred but not required.
Excellent verbal and written communication skills with the ability to demonstrate empathy, patience, and professionalism.
● Strong organizational skills with keen attention to detail.
Proven ability to work independently, manage time effectively, and handle multiple tasks efficiently.
● Proficiency in using case management software and other relevant tools.
Passion for delivering exceptional client experiences and ensuring long-term client satisfaction.
Job Details:
● Job Type: Full-Time
● Pay: $15.00 – $18.00 per hour, based on experience
● Schedule: Monday to Friday, 8-hour shifts
Job Types: Full-time, Part-time
Pay: $17.00 – $20.00 per hour
Expected hours: 20 – 35 per week
Ability to Commute:
Houston, TX 77002 (Required)
Ability to Relocate:
Houston, TX 77002: Relocate before starting work (Required)
Work Location: In person
Title: Legal Intake Specialist
Company: The Curry Law Firm
Location: Houston, TX
Category:
