Overview
Legal Executive (Customer Care & Dispute Resolution) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at EMAX Corporate
Title: Legal Executive (Customer Care & Dispute Resolution)
Company: EMAX Corporate
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
What You’ll Be Doing
- Manage escalated customer complaints involving legal, financial, or reputational risk
- Handle negotiation and settlement discussions with customers
- Prepare and manage tribunal cases (TTPM) including documentation and submissions
- Liaise with courts, tribunal bodies, and regulatory agencies
- Draft and review legal documents (settlement agreements, refund letters, formal responses)
- Ensure complaint handling complies with Consumer Protection Act & company SOPs
- Identify potential risks and advise internal teams on proper case handling.
- Work closely with Customer Care (CC), Customer Experience (CX), and Operations teams to provide guidance on dispute handling and risk mitigation
- Maintain proper case records and support reporting & tracking
What We’re Looking For
- Degree in Law / Legal Studies or related field
- 1–3 years of experience in legal, compliance, dispute resolution, or customer complaints handling
- Experience with tribunal or regulatory cases is a plus
- Strong writing, communication, and negotiation skills
- Detail-oriented with good problem-solving and risk assessment ability
- Able to handle sensitive cases professionally and calmly
- Fluent in English, Malay and Mandarin
