Overview
Legal Administrator Jobs in Houston, TX at Law Office of Fernando Alvares
We are seeking a full-time Intake Director to join our team at our Sunset Hills location. We are interested in paralegals with experience, new paralegals who recently obtained their certification (or are working toward their certification), and anyone with a demonstrated interest in criminal law, with or without experience. Prior sales experience is especially helpful, including retail, as a server, or in a call center. A Paralegal Certificate is NOT required, but a passion for criminal defense and helping people IS.
Benefits:
Technology allowance
Paid time off (PTO)
Paid holidays
Occasional work from home
Health insurance stipend
Disability insurance
Retirement plan with employer match
Compensation:
$23 – $28 hourly
Responsibilities:
Intake Specialists are the first point of contact with the firm and the only opportunity to make a great first impression. Our Intake team answers calls and interview leads, acquires and records case details, obtains relevant documentation, schedules attorney consultations, and completes the sign-up process. The Intake Team must always be friendly, knowledgeable, and diligent as they work with leads to become clients.
The responsibilities for this position include the following:
Receiving and responding to telephone calls, e-mail messages, text messages, online form submissions, and chatbot engagements
Managing and utilizing our intake software, which is Lead Docket
Drafting and sending Legal Services Agreements, Automatic Payment Authorization Forms, and Personal Guaranty Agreements
Maintaining contact with pending leads
Scheduling lead consultations with the attorneys
Revising and improving the intake process
Meet with your team daily to review new policies, workflow, and priorities.
Back-up responsibilities for other functions in the office, including Client Care and Client Onboarding
General office support/administrative duties, as needed.
Qualifications:
The ideal person to fill this role will be an organized, responsible, honest self-starter, with a positive attitude, who is eager to learn and motivated to obtain the best possible outcomes for our clients. The is primarily a sales role, so you should be a “people person” who takes initiative.Other requirements include:
Excellent with computers and technology, including LeadDocket, Word, Excel, database software, and Outlook.
Outstanding on the telephone
Terrific data entry skills
High attention to detail
Professional demeanor and great people skills
Good time management and problem-solving skills
Strong organizational and follow-up skills
Ability to work well independently but more importantly as part of a team.
Ability to exercise flexibility, initiative, good judgment, and discretion.
About Company
Rose Legal Services is a thriving criminal defense and DWI law firm that dedicates its practice exclusively to representing individuals who have been charged, arrested, or investigated for a crime. Our goal is to secure the best outcomes for clients while delivering an exceptional client experience. Above all, we believe in SECOND CHANCES. Our hiring decisions are based on our CORE VALUES:
Uncompromising Integrity: Integrity in every action, no Saul Goodman aspirations
Care: Deep concern for clients, their legal matters, our team, and office policies
Teamwork: Prioritizing client and firm interests over personal agendas
Growth Mindset: Continuous improvement, education, and new technology
Relentless Focus on the Client Experience: We want clients to have an outstanding experience working with us
Title: Legal Administrator
Company: Law Office of Fernando Alvares
Location: Houston, TX
