Overview
Law Firm Intake Specialist Jobs in United States at Cohen & Cohen Personal Injury Lawyers, P.C.
Objective
The Administrative/Office Assistant provides excellent customer experience for potential and existing customers. Supports the service and sales team by aligning customers needs with the right party to help and identifies opportunities for each sales and service person. Assists the agency owner with attaining agency service & sales goals.
Assistant Operations
· Schedules appointments with existing or prospective customers for agency employees
· Performs daily administrative functions to assist the agency owner
· Assists with set up and execution of agency events
Customer Service
· Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
· Drives customer satisfaction by following the J.D. Power’s best practices: Personal Insurance Review, rate revision notification and claims process
· Serves as a liaison on behalf of the customer between the agency and various business partners
· Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Education/Licenses/Designations
· Must be able to obtain licenses for Property, casualty, and life licenses
· Valid driver’s license required
· High school diploma/GED or equivalent
Role Requirements
· Demonstrated customer service experience
· Effective communication skills
· Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
· Solid knowledge and understanding of basic mathematical skills
· Proven organization and process optimization skills
Working Conditions
· General office setting
Job Type: Part-time
Pay: $18.00 – $20.00 per hour
Expected hours: 15 – 20 per week
Benefits:
Flexible schedule
Paid time off
Schedule:
Day shift
No nights
No weekends
Language:
Spanish (Required)
License/Certification:
Property & Casualty License (Preferred)
Work Location: In person
Title: Law Firm Intake Specialist
Company: Cohen & Cohen Personal Injury Lawyers, P.C.
Location: United States
