Overview
Law Firm Congierge Jobs in Buffalo, NY at Lippes Mathias LLP
Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!Compensation:
$20 – $25 hourly
Responsibilities:
Serve as the first point of contact for leads seeking legal assistance through one of our communication channels. No Cold Calling – all leads have asked us to contact them or are calling us
Evaluate prospective client inquiries, phone calls, and online leads, analyzing their case fit and making sure they feel seen and heard
Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
Maintain accurate and organized records of all prospective client interactions, case details, and related documents. Input data into case management systems or databases for easy access and retrieval
Guide prospective clients through the onboarding process to ensure signed documents and payment are collected for prompt retention
Participate in continuous guided and self directed training to stay updated on procedures, terminology, and best practices for client interaction
Qualifications:
Previous experience with CRM and case management software desired
Previous legal experience is highly valued; basic understanding of criminal law to better assess potential cases and communicate effectively with clients and attorneys considered a plus
Strong ability to communicate eloquently and empathetically a must
Sales or customer service experience highly valued
Bilingual fluency in Spanish a plus
About Company
We’re a family-owned boutique criminal, DUI, and traffic defense firm based in Shaker Heights, practicing in Federal and State courts throughout Northeast Ohio. But more than that, we’re counselors, problem solvers, protectors, and fierce advocates who stand between clients and a system that is geared toward achieving convictions rather than justice. We work together seamlessly, communicate clearly, and share success. We anticipate each other’s needs and foster a positive, inclusive culture.
We’re committed to treating clients with dignity and providing unparalleled customer service – we see people, not their alleged crimes. We treat our role with reverence – shepherding clients through what may be their lowest point and helping them through to the other side is an honor and privilege that takes not only legal skills but empathy. We accomplish this with a brand of compassionate straight talk, providing clients stellar legal work while also recognizing the humanity in all of us.
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Title: Law Firm Congierge
Company: Lippes Mathias LLP
Location: Buffalo, NY
