Overview
Law Enforcement Response Specialist Jobs in Erie, PA at IP House
Title: Law Enforcement Response Specialist
Company: IP House
Location: Erie, PA
About IP House
IP House is a platform company backed by a prominent growth-oriented private equity firm, to create a global, technology-enabled services firm providing meaningful IP enforcement outcomes to multinational brands, in partnership with government and law enforcement agencies around the world. We are a fast-growing and entrepreneurial environment, which requires innovative, creative and novel solutions.
Overview Of The Role
IP House is looking for Law Enforcement Response Specialists for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IP House is the right place.
Essential Duties And Responsibilities
Review, analyze, and deliver results responsive to confidential criminal legal requests for electronic customer records in compliance with the legal/policy requirements
Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data
Respond to law enforcement and other designated, approved contacts to answer questions
Identify and escalate matters that are out of compliance or require review
Identify and escalate technical tool failures or bugs
Complete tracking and request logging for clients and management
Other tasks as assigned.
What You’ll Bring
The ideal candidates will be hard-working, enthusiastic individuals with an exceptional ability to prioritize and reprioritize daily tasks. Success depends on the following:
Ability to work shifts between 7AM – 7PM Eastern, Monday through Friday
Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service
Exceptional attention to detail and ability to adhere to established process
Exceptional problem-solving skills and the ability to analyze/organize information
Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills
A high degree of proficiency in Windows OS & MS Office software is expected for this position. SQL experience is a bonus
The ability to speak multiple languages is highly desirable
Preference will be given to Pennsylvania residents. We currently hire remote employees from the following states in which we are licensed: CA, PA, NY, IL, OH, OR, TX, WA.
We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas
.
Why IP House
Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized.
We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence.
Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.
IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
The Pay Range For This Role Is
17 – 19 USD per hour(Remote)
