Overview
Jr. Case Manager Jobs in Mexico City, Mexico at Brigante Law Group Inc.
Title: Jr. Case Manager
Company: Brigante Law Group Inc.
Location: Mexico City, Mexico
Brigante Law Group, Inc. is a dynamic and rapidly growing Law Firm providing expert U.S. Immigration solutions to clients throughout the western hemisphere.
We take pride in our commitment to delivering high-quality services while maintaining the utmost level of integrity and professionalism. As we expand our team, we are seeking a dedicated and skilled Jr. Case Manager to join our talented roster. The Junior Case Manager (Jr. CM) plays a critical role in ensuring consistent client communication, timely case updates, and smooth coordination between clients and internal teams. This position focuses on high-volume client interactions, immigrationrelated notifications, and structured follow-up processes, contributing directly to client satisfaction, case continuity, and operational efficiency.
Jr. Case Managers act as a frontline point of contact for clients, while maintaining strict adherence to firm policies,communication standards, and escalation protocol.
Responsibilities:
• Handle inbound client calls regarding case updates, document and form questions, and general USCIS processing information.
• Provide professional, empathetic, and personalized client communication while following firm-approved scripts and guidelnes.
• Notify clients of USCIS biometric appointments and immigration benefits (e.g., EADs, SSNs, Prima Facie determinations).
• Conduct scheduled post follow-up calls to reinforce next steps, address pending requirements, and support client retention.
• Accurately document all client interactions, calls, and notifications in internal systems (Airtable, LawRuler).
• Coordinate with Senior Case Managers, Paralegals, and the legal team, escalating complex or sensitive matters as required.
• Complete administrative tasks assigned by the Department Head while maintaining compliance with SOPs and firm policies.
Qualfications:
• Strong verbal communication and active listening skills
• High level of empathy and emotional intelligence
• Ability to personalize communication beyond scripted responses
• Excellent organizational and time-management skills
• Attention to detail in documentation and data entry
• Ability to follow structured processes and SOPs
• Professional judgment regarding escalation and issue identification.
Positin type: Full-time
Salary
MXN$ 15,000 per month
Work schedule
Work on weekends
