Overview
Intake Specialist Jobs in Atlanta, GA at Nick Schnyder Law Firm LLC
Job Overview
The Intake Specialist plays a critical role in delivering high-quality, empathetic, and efficient service to potential clients during the initial intake process. This position is responsible for evaluating case viability, gathering essential information, and ensuring a seamless transition to the Case Management team. The Intake Specialist serves as a key point of contact for prospective and newly signed clients and must uphold the highest standards of professionalism, accuracy, and client care. This role requires a bilingual candidate who is fluent in Spanish to effectively communicate with our diverse client base.
Key Responsibilities
- Identify, evaluate, and distribute potential leads among intake specialists
- Log rejected, viable, and referred potential clients accurately in the case management system
- Assess case viability and prepare client contracts in accordance with firm guidelines
- Exercise authority to issue contracts at approved rates without managerial approval; escalate rate exceptions as required
- Confirm health insurance coverage and lien considerations upon case signing
- Coordinate with claims processors to ensure timely issuance of Letters of Representation (LORs)
- Assist with investigations during the initial intake phase
- Conduct afterhours and weekend calls with potential clients when available and necessary
- Communicate with attorneys on complex or highvalue cases to confirm approval prior to proceeding
- Perform biweekly followup calls with clients during the intake phase until transfer to a Case Manager
- Collect and submit required photographs, documentation, and data to support case progression
- Determine whether passengers involved in incidents have separate insurance coverage
- Review police reports thoroughly and escalate concerns to leadership when appropriate
- Accurately complete all required intake fields and documentation
- Provide regular updates to leadership and attorneys, particularly regarding highvalue claims
- Respond promptly and professionally to rollover and inbound calls
- Collaborate with fellow intake specialists to maintain workflow efficiency and team productivity
Qualifications
- High school diploma or equivalent required
- Minimum of one (1) year of experience in customer service, intake, or administrative support
- Bilingual required; must be fluent in Spanish
- Strong verbal and written communication skills
- Excellent organizational and timemanagement abilities
- Proven dependability, accountability, and attention to detail
- Resourceful problemsolver with the ability to work independently and proactively
- Positive, adaptable, and teamoriented mindset
- Demonstrated ability to meet or exceed performance expectations
- Willingness to travel between office locations as needed
Benefits
- 401(k) with employer match
- Health, dental, and vision insurance
- Paid time off
- Paid firm holidays
All candidates will be subject to a background check to be considered for employment.
Title: Intake Specialist
Company: Nick Schnyder Law Firm LLC
Location: Atlanta, GA
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