Overview
Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start Jobs in Dubai, Dubai, United Arab Emirates at AWS Legal Group
Title: Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start
Company: AWS Legal Group
Location: Dubai, Dubai, United Arab Emirates
AWS Legal Group is expanding our Inquiry Team. We need disciplined, reliable, client-obsessed specialists who follow process exactly. As a law firm, accuracy and speed matter: you’ll respond to new leads within 10 minutes (during your shift), update monday.com, and follow the client until the matter proceeds or is formally closed.
You will: respond on WhatsApp/phone/email, qualify, book consultations, attend some consultations, write MoM (minutes of meeting), and follow up on quotations until signature or closure.
You are: sharp in English (Arabic a plus), fast and polite, process-driven, comfortable with monday.com and CRMs, and committed to zero errors. Legal exposure is a plus or complete our 2-week training at 50% salary.
Responsibilities
- Respond to new leads within 10 minutes (during your shift) via WhatsApp, phone, and email using firm scripts and tone.
- Qualify matters, book consultations, manage calendars, and confirm attendance.
- Attend selected consultations, capture MoM (minutes of meeting), and log action items and deadlines.
- Update and manage all records in monday.com (statuses, owners, due dates, notes, files).
- Follow up end-to-end: from first contact until the case proceeds (retainer signed/payment received) or is formally closed after consultation.
- Track and follow up on quotations: send, clarify, re-issue if needed, and pursue to signature or formal decline.
- Produce accurate handovers to lawyers; safeguard confidentiality and data protection.
- Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.
Requirements
- Excellent written and spoken English; Arabic is a plus.
- 1–3 years in intake, customer service, or sales ops; law-firm or legal exposure is an advantage.
- monday.com proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.
- Strong note-taking; able to draft clear MoM and summarize next steps.
- Process discipline, attention to detail, and calm, professional client etiquette.
Training & Compensation
- Structured onboarding: 2 weeks at 50% salary with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.
- On passing: full salary (DOE) + performance incentives where applicable.
- Benefits and growth path discussed at interview.
