Overview
Guardian Jobs in Remote at InfraWare
Position Summary
Readback is seeking a detail-oriented, technologically proficient professional to serve as a Guardian, our title for the person responsible for supporting remote depositions and other legal proceedings from preparation through transcript completion.
Before each proceeding, Guardians review relevant materials, research unfamiliar terminology as needed, and complete all necessary preparation to ensure they are ready to support the proceeding accurately and professionally. During the proceeding, they serve as a neutral and professional host, assist participants with technical issues, monitor the proceeding and live transcript, and manage electronic exhibits. Afterward, they confirm transcript orders and proofread, finalize, and certify the official transcript and audio recording.
This position requires exceptional attention to detail, strong communication and customer-service skills, technological proficiency, and the ability to remain calm and attentive while managing multiple responsibilities.
This is a remote, per diem position. Work is assigned as needed, and weekly hours are not guaranteed. Proceedings generally take place Monday through Friday during business hours, but their frequency, starting times, and duration vary. Once assigned to a proceeding, Guardians must generally remain available until it concludes.
Training on Readback’s systems, procedures, and transcript requirements will be provided.
Responsibilities
- Review notices and other case materials before assigned proceedings.
- Research unfamiliar terminology and other information needed for transcript accuracy.
- Complete all necessary preparation before assigned proceedings.
- Prepare for and facilitate remote depositions and other legal proceedings.
- Welcome participants and provide clear, professional instructions.
- Provide real-time technical assistance and troubleshoot audio, video, connectivity, and platform issues.
- Monitor proceedings and the live transcript attentively.
- Address audibility, speaker-identification, or technical issues when necessary while remaining neutral and preserving the integrity of the record.
- Administer or facilitate oaths.
- Receive, display, and manage electronic exhibits as directed by participating attorneys.
- Confirm transcript and related service orders with attorneys at the conclusion of proceedings.
- Proofread transcripts for accuracy, completeness, grammar, punctuation, spelling, formatting, and speaker identification.
- Finalize and certify transcripts and audio recordings in accordance with company procedures and applicable requirements.
- Handle confidential and sensitive information with discretion.
- Complete all assigned work accurately and within required deadlines.
Required Qualifications
- Exceptional attention to detail
- Strong proofreading, spelling, grammar, and punctuation skills
- Excellent verbal and written communication skills
- Professional customer-service skills and comfort interacting directly with attorneys and other legal professionals
- Ability to learn new technology and troubleshoot problems in real time
- Ability to multitask while remaining attentive for extended periods
- Ability to work independently, follow detailed procedures, and meet deadlines
- Sound judgment and the ability to remain calm and professional under pressure
- Reliable, high-speed internet connection capable of supporting uninterrupted video conferencing and other remote-work requirements
- Private, distraction-free remote workspace
Preferred Qualifications
- Previous experience in court reporting, litigation support, legal services, transcription, proofreading, or a related field
- Current Notary Public commission or willingness and eligibility to obtain one
- Proficiency with Zoom or comparable videoconferencing platforms and Microsoft Word
- Experience working remotely in a client-facing position
Training
Paid, competency-based training is provided. Training schedules may be concentrated or spread over a longer period depending on the employee’s availability. New hires begin live assignments after demonstrating proficiency in the required systems, procedures, and transcript standards.
Equipment
Employees use their own computer during the initial portion of training. After progressing through the core training phase and before beginning live assignments, employees receive a complete company-provided workstation, including a computer, monitors, camera, and other necessary peripherals.
Pay: From $22.00 per hour
Expected hours: 15.0 – 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
Title: Guardian
Company: InfraWare
Location: Remote
Category:
