GSA – Legal Entity Management

Overview

GSA – Legal Entity Management Jobs in Poland at HSP Group

Title: GSA – Legal Entity Management

Company: HSP Group

Location: Poland

About Us

HSP Group specializes in helping companies manage their international operations and expand globally. We offer a suite of services to our customers, including finance, tax, legal, and HR support. HSP Group’s expertise and technology streamline global expansion, providing a single partner for all global growth needs for our customers.

Job Description

We are seeking a Global Service Associate (GSA) to act as the primary contact point between HSP Group’s network of Local Service Partners (‘LSPs’) and our clients, the Global Service Associate will coordinate the delivery of Business as Usual (‘BAU’) services.To be successful within this role, the Global Service Associate will need to develop a strong network and relationships with clients, LSPs, Global Service Directors (‘GSD’), Implementation and other members of the HSP Group team.

Responsibilities will include, but not limited to:

Working with Implementation team on handover to BAU and ensuring that client is set up in BAU related systems 

Update and Maintain BAU related systems ensuring accuracy and timeliness of data.  Systems include, but are not limited to, FreshDesk, Salesforce, SharePoint, Microsoft Teams and any other related software systems 

Create service tickets and sense check data provided by clients and/or LSPs 

Monitor calendars and ensure that clients and LSPs meet all deadlines   

Review Corporate Documents, filing with naming conventions 

Develop and maintain excellent relationships with LSPs 

Respond to client ad hoc queries, ensure appropriate teams are involved in the event of either escalations or opportunities for service add-ons 

Monitor the status of assigned tasks and tickets, providing regular updates where required 

Adhere to SLAs in terms of responsiveness and quality where applicable 

Build and maintain region and/or service line specific knowledge base 

Provide excellent customer centric service 

Manage and give input on team processes and other business improvement initiatives 

Additional duties as assigned

Qualifications:

3-4 years minimum experience in Legal Entity Management or CoSec in client facing service delivery or in similar roles/exposure

Very strong English communication skills, both written and verbal 

Proficiency in a second foreign language a plus 

Experience in flexible working/work from home 

Reliable home internet connection 

Excellent analytical and problem-solving skills 

Project management experience a plus 

Microsoft suite – Word, Excel, PowerPoint, Visio 

Experience with a CRM system (Microsoft 365, Salesforce) a plus 

Skills:

Dependable, consistent performer with a positive attitude and an ability to listen and work collaboratively across an organization 

Self-motivated, detail orientated and driven with the ability to meet deadlines 

Ability to communicate effectively with senior personnel, both internal and client 

Ability to adapt to an evolving environment 

Works well with a team environment and be a proactive contributor to the overall success of the team 

Assertive but tactful and can manage multiple business relationships

If you would like to be part of a fast-paced, client first environment; where we focus on solutions rather than challenges, come and join our #HSPGlobalSolutionTeam!