Overview
Grant Administrator, DISC Office-Pre Award Jobs in Waltham, MA at Brandeis University
The Intake Specialist will serve as the compassionate voice of our growing elder law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, and helping manage our busy calendar. This role will require excellent customer service skills coupled with an ability to maintain firm procedures and boundaries. Strong people skills and a passion for interacting with others every day are a must for this job.
Compensation:
$18 – $24 hourly
Responsibilities:
Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
Answer all incoming calls and greet clients in person
Manage the calendar
Collect payment from clients
Qualifications:
Previous customer service or sales experience preferred
Possesses outstanding communication skills and sense of empathy
CRM and case management software experience a plus
High school diploma or equivalent required; Bachelor’s degree preferred
Solid data entry, spreadsheet management, and computer skills
About Company
The Toups Law Firm is a client-centered law firm that limits its practice to the areas of estate planning, elder law, Medicaid, probate, and guardianship. We are a small team that values providing not only excellent legal representation to clients but also providing guidance, education, and empathy.
Title: Grant Administrator, DISC Office-Pre Award
Company: Brandeis University
Location: Waltham, MA
