Overview
Governance & Compliance Officer Jobs in Auckland, Auckland, New Zealand at ActionHQ
Title: Governance & Compliance Officer
Company: ActionHQ
Location: Auckland, Auckland, New Zealand
Company Description
ActionHQ is a business intelligence agency that delivers purpose-built tools and insights for nonprofits, corporates, and social enterprises. Our solutions strengthen decision-making by integrating data collection, connection, and communication processes. With services ranging from surveys and feedback loops to dashboards and stakeholder reporting, we empower organizations to measure impact effectively. At ActionHQ, we believe data-driven insights are the key to unlocking growth and fostering meaningful change.
POSITION SUMMARY
The Governance & Compliance Officer is responsible for leading and maintaining the organisation's governance frameworks, compliance programmes, and people systems. This role takes ownership of information security certification processes including SOC 2 Type II while ensuring robust HR policies, employment practices, and organisational standards are maintained in alignment with New Zealand legal requirements and international best-practice frameworks. The role requires cross-functional coordination with administration, IT vendors, and leadership to drive compliance outcomes across the organisation.
KEY RESPONSIBILITIES
Governance & Compliance
- Lead and manage the organisation's SOC 2 Type II certification process, including control mapping, evidence collection, vendor coordination, and audit readiness
- Develop, implement and continuously improve governance frameworks, compliance policies, and internal control documentation
- Lead B Corp certification efforts by aligning governance and HR practices with social, environmental, and ethical benchmarks
- Draft, review and maintain policy documents, employment agreements, vendor contracts and governance manuals ensuring compliance with NZ employment law and best-practice standards
- Monitor regulatory developments and ensure the organisation remains compliant with applicable NZ laws, data privacy requirements, and information security standards
- Coordinate with administration, operations, and external vendors to ensure compliance processes are embedded across the organisation
- Maintain and consolidate all HR, governance, and health and safety policies into a comprehensive HR and Governance Management Manual
People & Culture
- Establish and document HR systems and structures, including job descriptions, performance appraisal frameworks, onboarding, and exit processes
- Implement performance management and talent development programmes
- Assist in employee engagement initiatives, culture-building activities, meetings, and grievance resolution
- Foster an inclusive, diverse, and positive workplace culture
- Ensure health and safety policies and practices are current, documented, and actively implemented across the organisation
SKILLS & KNOWLEDGE
- Strong knowledge of compliance frameworks, information security standards and governance best practices including SOC 2
- Demonstrated understanding of New Zealand employment law, data privacy legislation, and health and safety requirements
- Experience leading certification processes such as SOC 2, B Corp or equivalent
- Ability to draft, review and manage governance documentation, employment contracts and policy frameworks
- Strong cross-functional coordination and stakeholder management skills — ability to work effectively with administration, IT vendors, operations and leadership
- Proficiency in Microsoft 365, document management platforms, and compliance management tools such as Vanta or equivalent
QUALIFICATIONS & EXPERIENCE
- Tertiary Qualificaton in Human Resources, Business or a related field
- Minimum 4 years’ experience in governance, compliance, or HR roles
- Demonstrated experience leading information security or compliance certification programmes
- Experience in policy development, contract management and governance documentation
- Proven ability to work in growing or evolving organisations where processes are being built and improved
- Understanding of New Zealand employment law, data privacy, and organisational compliance frameworks
- Experience working with or coordinating across multiple teams and external vendors to achieve compliance outcomes
