Overview
Future Manager Jobs in Boston, MA at Caffe Nero
Company Overview
Caffè Nero is a renowned European coffee house brand dedicated to serving high-quality Italian coffee in a warm, welcoming atmosphere. With a commitment to authentic espresso, fresh food, and exceptional personal service, we have established a strong presence globally, opening new stores regularly and fostering a vibrant community of coffee lovers.
Overview
We are seeking an energetic and visionary Future Manager to join our dynamic team. This role offers an exciting opportunity to develop leadership skills in hospitality management. Can you see yourself running a premium, European Coffee House? Come and join us and be trained in one of our Centers of Excellence by an experienced Store Manager.
Responsibilities
- Acts as a team player, leader, and role model barista
- Collaborates with colleagues and demonstrates skills to provide the best customer experience
- Builds and maintains effective relationships with customers, team members, area manager, and Support Center.
- Working on the bar with the team, coaching and performing the duties of the Barista.
- Effectively delegates and follow-up on daily operations tasks.
- Demonstrates dependability and reliability by arriving promptly for all shifts.
- Adheres to appropriate uniform guidelines.
- Communicates effectively with customers, colleagues and managers by speaking clearly and succinctly, practicing active listening and asking questions, when necessary.
- Effectively handles stress of a long line by keeping traffic moving and maintaining positive demeanor, so customers are patient; listens and reacts to customer comments.
- Focuses on the appearance of the store and continuously ensures the store is clean.
- Executes standard operating procedures.
- Follows Financial Policies and Procedures.
- Adheres to Health & Safety guidelines.
- Practices safe lifting and handling procedures and other safety guidelines to prevent injuries.
- Takes responsibility for ensuring safety and security of team and customers.
- Accurately follows all food, beverage, and inventory systems; ordering, receiving, purchase orders, inventory, etc.
- Completes cash handling procedures on a shift by shift basis; reporting and addressing any positive or negative variances to the SM and AM
- Effectively manages the team schedule and manages labor.
- Always hiring and coaching the team members, building a bench for the future.
Qualifications
- Prior Shift Supervisor/Assistant Manager experience.
Essential Physical Requirements:
- Ability to move or handle merchandise that gets delivered or needs to be moved throughout the store generally weighing 0-70 lbs
- Delivering great customer service and excellent coffee – always and throughout the team.
- Serving 2 customers at a time and making sure that everyone in the queue is acknowledged and valued.
- Work with the Store Manager to achieve and exceed planned business and financial targets.
- Conducting regular team meetings to keep everyone informed of business goals and what’s happening in the Caffè Nero family.
- Managing a team to deliver excellent customer service and operational standards.
- Supporting your team to achieve their career ambitions.
- Motivating and inspiring your team and act as their role model.
- Bringing great people into your team and making them feel part of your store family.
- Working together with your Store Manager to constantly drive improvements in your store to deliver excellence.
- Deputizing in the absence of the Store Manager – such as days off and vacation coverage.
- Proficiency using various computer systems.
Join us as a Future Manager to shape the future of hospitality excellence! This role offers a platform for growth, leadership development, and the chance to make a lasting impact on our guests’ experiences. We value energetic individuals ready to lead with passion and professionalism in a vibrant hospitality setting.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Title: Future Manager
Company: Caffe Nero
Location: Boston, MA
Category:
