Overview
Front Desk Concierge Jobs in New York, NY at 63 West LLC
Position Overview:
We are seeking a friendly, dependable, and service-oriented Overnight Concierge to join our team at a Residential Property in Midtown Manhattan. As the first point of contact for residents, guests, and visitors during overnight hours, you will play an important role in maintaining a welcoming, safe, and professional environment. Responsibilities include assisting residents with requests, monitoring building activity, coordinating communications, and supporting the overall operations of the property. The ideal candidate has strong customer service skills, excellent judgment, and the ability to work independently. This position requires availability to work the overnight shift from 11:00 PM to 7:00 AM, including weekends and holidays as needed.
Key Responsibilities:
- Greet residents, guests, and visitors in a friendly and professional manner while providing excellent customer service.
- Assist residents with questions, requests, and local information, ensuring needs are addressed promptly and courteously.
- Maintain a working knowledge of building amenities, policies, procedures, and resident services.
- Provide recommendations and information regarding local restaurants, shopping, transportation, and neighborhood attractions in Midtown Manhattan.
- Develop and maintain positive relationships with local vendors and service providers.
- Coordinate with property management, maintenance staff, and outside vendors to communicate resident requests and building updates.
- Support building operations with administrative tasks and resident communications as needed.
- Maintain inventory of office and concierge supplies, informational materials, and resident resources.
- Prepare, distribute, and maintain resident correspondence, notices, and other building communications.
- Assist with resident move-ins, move-outs, guest arrivals, and package-related inquiries.
- Respond to resident inquiries by phone, email, and in person in a professional and timely manner.
- Serve as a point of contact for residents, helping coordinate services and directing requests to the appropriate departments.
- Work collaboratively with property management and on-site staff to provide a positive living experience for all residents.
Skills:
- Excellent communication and interpersonal skills with the ability to interact professionally with residents, guests, vendors, and staff.
- Strong customer service skills and a friendly, approachable demeanor.
- Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced environment.
- Basic computer proficiency.
- Strong problem-solving skills and the ability to handle resident concerns with professionalism and discretion.
- Reliable, punctual, and capable of working independently as well as part of a team.
- Ability to maintain confidentiality and exercise sound judgment when handling resident information.
- Ability to stand, walk, and perform light physical tasks, including receiving packages and assisting with deliveries.
Qualifications:
- Must be available to work the overnight shift from 11:00 PM to 7:00 AM, including weekends and holidays as required.
- 1-2 years of customer service, concierge, front desk, receptionist, residential, hospitality, or related experience preferred
Benefits:
- Comprehensive Benefits Package
- Paid Time Off
Pay: $18.00 – $20.00 per hour
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- New York, NY 10023 (Required)
Work Location: In person
Title: Front Desk Concierge
Company: 63 West LLC
Location: New York, NY
Category:
